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See Benchmark in Action
Browse real-world caselets that showcase how Benchmark Six Sigma has helped organisations solve critical problems, reduce costs, boost efficiency, and drive results.
Use the filters below to explore by industry or solution area. Each caselet highlights a challenge, our approach, and the impact delivered.
🔍 Select a category to explore what’s possible for your organisation.
Caselet Filters
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Unified Ticketing Optimization
A customer service project was done at a bank to reduce the instances for duplicate customer service tickets. The key issue identified was multiple sources for ticket generation, multiple requests being raised by customer for same issue, lack of tracking and ineffective communication to customers. Key solutions implemented were to do an auto-recon of the tickets to identify duplicates, proactive communication to the customers for resolution of tickets and implementation of a unified ticketing system to consolidate all sources. The project reduced the compliance risk of unresolved tickets with a notional benefit of INR 250,000 and improved estimation of number of tickets and staffing requirements.
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Accelerating DevOps Integration
A DevOps integration project was undertaken at a leading fintech company. The main issues were slow deployment cycles, frequent integration conflicts leading to lot of effort being wasted in bug fixes. The team implemented continuous integration and continuous deployment (CI/CD) pipelines. They also automated testing and deployment processes. Collaboration between development and operations teams was enhanced through daily joint standing meetings and shared responsibilities. These initiatives accelerated deployment frequency by 50% and reduced integration issues by 70% leading to a saving of 250 manhours per week for bug fixing.
Financial Services > Finance and Credit Services
Technology > Software Development -
IT/ Tech > Cybersecurity and Data Privacy
Strengthening Incident Response Systems
A digital gold loan company did an Incident Response Enhancement project. The company faced issues with slow threat detection and unclear response protocols, which led to delayed mitigation of security incidents. To address these challenges, the project team established clear incident response protocols and deployed detection tools to develop an Early Warning System for potential security threats. They integrated machine learning algorithms for real-time threat identification and conducted training sessions for the IT security team. These solutions enabled faster detection of security breaches and streamlined response efforts, improving overall IT security. Consequently, incident resolution time decreased by 50%, and the company’s security was greatly strengthened, safeguarding customer KYC and transactional data.
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Optimizing Accounting Efficiency
A Lean Accounting project was executed for a leading financial services company to streamline its month-end closing process and reduce accounting cycle time by 40% within four months. The project aimed to eliminate non-value-adding activities, standardize reporting workflows, and improve data accuracy. By implementing Lean methodologies, the finance team optimized processes, reduced manual interventions, and increased efficiency.
Key benefits included a 45% reduction in cycle time, improved financial reporting accuracy, and enhanced decision-making speed, contributing to greater operational efficiency and cost savings.
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Risk Management > Fraud
Quality Control/ Quality Assurance > Lean Six Sigma
Lean Six Sigma > LSSBB
Quality Control/ Quality AssuranceRefining Credit Fraud Detection
A Lean Six Sigma Black Belt project was carried out at a leading bank which aimed to reduce the false negative rate in credit card fraud detection by 30% within six months. The project involved analyzing the root causes of missed fraudulent transactions, refining detection algorithms, incorporating additional data points, and using advanced simulation techniques. The outcome was a significant annual reduction of approx. 3.65 lacs INR in financial losses due to fraud, with enhanced accuracy and confidence in the fraud detection system leading to greater customer confidence.
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Financial Process Improvement > Legal and Compliance
Lean Six Sigma > LSSGBAutomating Compliance Reporting
A Lean Six Sigma Green Belt project to automate CERSAI reporting was undertaken for a leading housing finance company within 3 months. Key features included automated data extraction, validation, scheduled submissions, real-time tracking for failures, and alert notifications. Financially, the project helped reduce the risk of annual penalties of up to INR 4.5 lacs each year. Additional benefits included enhanced compliance, increased operational efficiency, and minimized errors.
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Operations > Additional Operations
Lean Six Sigma > LSSYBStreamlining Data Reconciliation
A Lean Six Sigma Yellow Belt project was done to save time spent in recon of data from two different sources in an investment bank back office. In the KYC process, there was a dual data entry concept where 2 analysts were capturing the details in an excel file. The excel files were reconciled and then the data was uploaded to the server. The manual recon was time consuming. Hence, a macro was created to auto-recon the files and auto-upload the data to the server. This macro saved 0.9 FTE per month.
Financial Services > Investment Banking and Brokerage Services
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Optimizing EWS for Loan Stability
A project was carried out for a leading UK based FinTech company to enhance the Early Warning System (EWS) for loan defaulters by improving the accuracy of predictive indicators and reducing loan default rates by 25% within five months. The project focused on refining data inputs, better understanding of red flags, and expediting the monitoring processes. Benefits included a more reliable EWS with a 72% higher accurate flagging of distressed loans resulting in better portfolio quality and financial stability for the organization.