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Sutherland
Operational Excellence at the Intersection of People and Process
As a global provider of digital transformation and business process services, Sutherland operates in an environment where customer experience, speed, and reliability converge. Our engagement brought us into teams focused on elevating internal operations, developing structured problem-solving skills, and driving consistency across large-scale service functions.
It was energizing to work with professionals who embraced structured thinking as a key enabler of service excellence. Their commitment to scalable improvement made the collaboration both effective and future-focused.
Testimonials for Benchmark Six Sigma
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Mohammad Neyamul Hasan
19/12/2013
Senior Manager, Intertek
Excellent Presentation with Relevant Examples
Mr. Khatri’s presentation was outstanding, and the inclusion of numerous relevant examples made the session engaging and highly effective.
Lean Six Sigma Green Belt
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Monika Kundra
19/12/2013
Senior Manager, Intertek
Engaging and Practical Training Program
The program was conducted in a highly interesting manner, keeping the entire team engaged and participative. We gained valuable insights into the practical application of various concepts.
Lean Six Sigma Green Belt
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Megha Kulwal
19/12/2013
Executive, Intertek
Complex Concepts Made Easy
Despite covering many complex concepts, the trainer made them easy to understand through clear delivery and practical examples, making the learning experience smooth and effective.
Lean Six Sigma Green Belt
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Ajay Kumar Agarwal
19/12/2013
Financial Controller, Intertek
Practical and Industry-Relevant Training
All concepts were reinforced with practical examples, most of which were highly relevant to our industry. The trainer effectively demonstrated that Six Sigma principles are practical and applicable, not just management jargon.
Lean Six Sigma Green Belt
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Amit Mehrotra
05/12/2013
DGM, Airtel
Building Six Sigma Experts
Benchmark is truly shaping Six Sigma experts. Their efforts in fostering a strong social and professional community are commendable—keep up the great work!
Lean Practitioner and Lean Guide
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Ashish Sehgal
05/12/2013
Manager Operational Excellence, Airtel
Logically Structured and Well-Presented
The course was very logically structured, and the presentation was excellent, making the concepts clear, organized, and easy to follow.
Lean Practitioner and Lean Guide
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Raman Bansal
05/12/2013
Sr. Manager – Business Excellence, Airtel
Practical Learning for Daily Operations
The key takeaway from Mr. Khatri’s training is the ability to learn and implement concepts in daily operations. Thanks to him, I feel more equipped and confident as a Lean professional.
Lean Practitioner and Lean Guide
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Tharani Devi B
05/12/2013
Senior Manager, Airtel
Intensive and Knowledge-Packed Training
A highly informative 6-day session focused on Quality Tools, with very effective hands-on use of Minitab, making the learning practical and impactful.
Lean Practitioner and Lean Guide