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Sutherland
Operational Excellence at the Intersection of People and Process
As a global provider of digital transformation and business process services, Sutherland operates in an environment where customer experience, speed, and reliability converge. Our engagement brought us into teams focused on elevating internal operations, developing structured problem-solving skills, and driving consistency across large-scale service functions.
It was energizing to work with professionals who embraced structured thinking as a key enabler of service excellence. Their commitment to scalable improvement made the collaboration both effective and future-focused.
Testimonials for Benchmark Six Sigma
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Srilakshmi Pananthala
02/06/2019
Sr. Manager Delivery Assurance, Trianz Holdings Private Limited
Practical examples and Minitab use aid implementation
“The approach of the training process, with more practical examples and the use of Minitab, was very good. This approach will be very helpful for implementing process improvements and saving costs for the organization.”
Lean Six Sigma Black Belt
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Maharnab Goswami
02/06/2019
Sr Manager -Lean Digital Transformation, Genpact
Excellent Training with Strong Fundamentals and Clear Explanations
“The training quality was excellent. The fundamentals are very strong in the training material and well explained by the trainer.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
NICHENAMETLA GAUTAM
02/06/2019
SENIOR RESIDENT, AIIMS
Effective Six Sigma Teaching Method Boosts Understanding
“The teaching method was very effective. It provided a good understanding of Six Sigma methods to apply in my work.”
Lean Six Sigma Black Belt
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Sarika Punglia
02/06/2019
Operations Lead, Google
Illustrative Practical Examples Linked Theory to Real-World Applications
“The practical examples were very illustrative. They helped in relating theoretical concepts to real-world applications.”
Lean Six Sigma Black Belt
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Avinash Kumar Upadhyay
23/05/2019
Senior Test Engineer, Gain Credit
Excellent Course Coverage and Delivery Methods
“Course coverage and explanation methods were excellent; the way of delivering training stood out positively.”
Quality Certified Professional
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Jayaseelan Rajakumar
23/05/2019
Associate Manager – HR, Gain Credit
Comprehensive Tools and Methods Emphasizing Quality
“Tools, methodology, and approaches to ensure quality were well covered; the course reached participants across different job functions and emphasized quality.”
Quality Certified Professional
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Vasudevan S
23/05/2019
Software Engineer, Gain Credit
Fishbone Diagram Usage Enhanced Quality Improvement
“I learned the usage of the Fishbone diagram, which helped me understand sigma levels and categorize our issues/projects properly to improve quality.”
Quality Certified Professional
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Prasanna Balaji M
23/05/2019
Test Engineer, Gain Credit
Effective Cause and Effect Group Activity
“The cause and effect group activity was effective.”
Quality Certified Professional