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Sutherland
Operational Excellence at the Intersection of People and Process
As a global provider of digital transformation and business process services, Sutherland operates in an environment where customer experience, speed, and reliability converge. Our engagement brought us into teams focused on elevating internal operations, developing structured problem-solving skills, and driving consistency across large-scale service functions.
It was energizing to work with professionals who embraced structured thinking as a key enabler of service excellence. Their commitment to scalable improvement made the collaboration both effective and future-focused.
Testimonials for Benchmark Six Sigma
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Dwarkesh D. Patil
28/08/2019
Business Operations Analyst II, Here Technologies
Lean Concepts Clarified through Problem-Solving Exercises
“More knowledge about lean concepts was gained through problem-solving exercises that clarified doubts related to these concepts.”
Lean Practitioner and Lean Guide
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Amol Waychal
28/08/2019
Business Operations Analyst, Here Technologies
High Engagement Enhanced Understanding
“Engagement levels during training were high, with excellent examples enhancing understanding of lean principles.”
Lean Practitioner and Lean Guide
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Anuj Ganatra
28/08/2019
Business Operations Analyst II, Here Technologies
Activities Linked to Best Practices
“Understanding how to implement this training in my current job role was aided by activities conducted by the trainer that connected best practices from other organizations to our office processes.”
Lean Practitioner and Lean Guide
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Paresh Pednekar
28/08/2019
Quality Specialist, Here Technologies
Lean Concepts Explained Clearly with Common Examples
“Concepts of Lean were explained using common examples that clarified understanding significantly—no confusion here!”
Lean Practitioner and Lean Guide
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Pooja Rumde
28/08/2019
Quality Specialist I, Here Technologies
Good Examples Facilitated Comprehension
“Learning methodologies of Lean involved good examples that facilitated comprehension throughout the course experience!”
Lean Practitioner and Lean Guide
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Daniel Fernandes
28/08/2019
Business Operation Analyst, Here Technologies
Basics of Lean Solidified Through Performance Metrics
“Understanding the basics of Lean through performance metrics helped solidify my foundational knowledge in this area.”
Lean Practitioner and Lean Guide
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Dibyashruti Goswami
28/08/2019
Sr Quality Specialist, Here Technologies
Smooth Training Made Lean Easy
“To understand basic lean practicing concepts, the flow of training was smooth and easy to grasp—highly recommend LPLG training!”
Lean Practitioner and Lean Guide
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Nikita Parkar
28/08/2019
Business Analyst Operations I, Here Technologies
Practical Workshops on Lean Principles
“Hands-on knowledge of lean principles was achieved through a practical approach that cascaded knowledge effectively during workshops!”
Lean Practitioner and Lean Guide