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Sutherland
Operational Excellence at the Intersection of People and Process
As a global provider of digital transformation and business process services, Sutherland operates in an environment where customer experience, speed, and reliability converge. Our engagement brought us into teams focused on elevating internal operations, developing structured problem-solving skills, and driving consistency across large-scale service functions.
It was energizing to work with professionals who embraced structured thinking as a key enabler of service excellence. Their commitment to scalable improvement made the collaboration both effective and future-focused.
Testimonials for Benchmark Six Sigma
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Adit Dabral
04/10/2019
Google
Learning Prioritization with Relevant Use Cases for Scalable Solutions
“We learned how to prioritize with limited or overloaded data points while planning scalable solutions for multiple regions with different nuances; the use cases discussed were extremely relevant.”
Lean Six Sigma Green Belt
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Lina Ciuplyte
04/10/2019
Google
Shared Ideas on Managing Projects and Coping with Ambiguity Improved Planning
“Ideas on coping with ambiguity and managing projects efficiently at scale were shared, including the DMAIC model, mistake-proofing, and graphical visualization, which can significantly improve our planning practices.”
Lean Six Sigma Green Belt
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Maanvee Malhotra
04/10/2019
Google
Tools and Examples Aided Effective Work in Ambiguity
“Tools and examples discussed helped us understand how to work effectively in ambiguity.”
Lean Six Sigma Green Belt
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Engaging, Clear, and Participant-Centric
The trainer demonstrated a strong focus on participants’ understanding, making the session both engaging and impactful. The interactive methodology, relatable examples, and clear, simplified delivery significantly enhanced the learning experience.
Lean Six Sigma Green Belt
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AAYUSH GOEL
27/09/2019
MANAGER, KPMG
Outstanding Instructor and Well-Structured Material
“The instructor and course content were both outstanding. The well-structured material made learning comprehensive and enjoyable.”
Lean Six Sigma Black Belt
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ANJALI SAHU
27/09/2019
BUSINESS ADVISORY SPECIALIST, Accenture
Real-time Scenarios Clarified and Related Concepts
The real-time scenarios used to explain examples were very effective. These practical applications made the concepts clearer and more relatable.
Lean Six Sigma Black Belt
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PARAMESWARAN LAKSHMANAN
27/09/2019
QUALITY SUPERVISOR – SPECIALIST, Spin Master India LLP
Benefited from Interaction and Statistical Terminology; PDF Materials Desired
“The increased interaction and understanding of more statistical terminologies were very beneficial. As with Minitab, it would be great to have the learning material in PDF format for future reference.”
Lean Six Sigma Black Belt
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Anshula Agrawal
27/09/2019
Business Excellence Advisory Specialist, Accenture
Course Design: Structured, Flowing, Excellent Understanding Enhancement
The way the course has been designed, including the flow and examples used to explain the concepts, was excellent. The structured approach greatly enhanced my understanding.
Lean Six Sigma Black Belt