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Sutherland
Operational Excellence at the Intersection of People and Process
As a global provider of digital transformation and business process services, Sutherland operates in an environment where customer experience, speed, and reliability converge. Our engagement brought us into teams focused on elevating internal operations, developing structured problem-solving skills, and driving consistency across large-scale service functions.
It was energizing to work with professionals who embraced structured thinking as a key enabler of service excellence. Their commitment to scalable improvement made the collaboration both effective and future-focused.
Testimonials for Benchmark Six Sigma
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Rajan Kumar
20/09/2023
Hero Housing Finance
Lean Frameworks Taught to Reduce Waste
“I learned some lean frameworks to reduce waste from processes, which were effectively conveyed through the teaching method and course content.”
Lean Six Sigma Green Belt
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Ranjeet Kumar
20/09/2023
Hero Housing Finance
Logical Approaches Improved Daily Activities
“Developed a good understanding of quality with accuracy within TAT, along with logical approaches to improve daily activities.”
Lean Six Sigma Green Belt
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Gautam Singh
20/09/2023
Hero Housing Finance
Good Outputs Achieved Through Quizzes
“Good outputs were achieved through quizzes that reinforced learning objectives and concepts.”
Lean Six Sigma Green Belt
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RISHAB JAIN
20/09/2023
Hero Housing Finance
Enhanced Efficiency Through Data Analysis
“I learned how to enhance efficiency through data analysis techniques discussed in class.”
Lean Six Sigma Green Belt
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Akshit Gulati
20/09/2023
Hero Housing Finance
Learned Specific Measurements Through Activities
“Learned how to calculate specific measurements through various activities and assignments that reinforced concepts.”
Lean Six Sigma Green Belt
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Hardik Bundela
20/09/2023
Hero Housing Finance
Detailed Explanations Made Processes Efficient
“The detailed explanations and task-oriented approach made it easier to understand how to make processes more effective and efficient.”
Lean Six Sigma Green Belt
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Sumit Kumar Singh
20/09/2023
Senior Operations Manager, Hero Housing Finance
Issues Identification and Quality Techniques Covered
“The identification of issues and quality improvement techniques were thoroughly covered, enhancing my problem-solving skills.”
Lean Six Sigma Green Belt
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Kanika Govil
20/09/2023
Hero Housing Finance
Improved Understanding of Process Efficiency
“Gained a better understanding of how to improve process efficiency and effectiveness throughout the course journey and assessments.”
Lean Six Sigma Green Belt




