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Sutherland
Operational Excellence at the Intersection of People and Process
As a global provider of digital transformation and business process services, Sutherland operates in an environment where customer experience, speed, and reliability converge. Our engagement brought us into teams focused on elevating internal operations, developing structured problem-solving skills, and driving consistency across large-scale service functions.
It was energizing to work with professionals who embraced structured thinking as a key enabler of service excellence. Their commitment to scalable improvement made the collaboration both effective and future-focused.
Testimonials for Benchmark Six Sigma
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PRANGON GOSWAMI
25/09/2024
Pernod Ricard India
Implementation Process Clarified; Benefits Highlighted
“The implementation process and its benefits were clarified, highlighting relative advantages compared to other approaches.”
Hoshin Kanri Practitioner
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GYAN SAGAR
25/09/2024
Pernod Ricard India
New Strategic Tools Enhanced Practical Learning
“New strategic tools were introduced, enhancing my practical learning experience.”
Hoshin Kanri Practitioner
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Upendra Kumar Sharma
25/09/2024
Pernod Ricard India
Strategic Planning Presented with Clear Phases
“Strategic planning was clearly presented, with a bifurcation of phases to address issues effectively.”
Hoshin Kanri Practitioner
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Amit Kapadia
25/09/2024
Pernod Ricard India
Systematic Problem-Solving Approach Demonstrated
“The systematic approach to problem-solving was demonstrated effectively; we will be able to apply this in our own demos.”
Hoshin Kanri Practitioner
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Uday Pandey
25/09/2024
Pernod Ricard India
Three-Year Strategy Execution with X Matrix Facilitated
“The execution of a three-year strategy for our organization was facilitated through an X Matrix exercise.”
Hoshin Kanri Practitioner
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Rugada Siva Shankar
25/09/2024
Pernod Ricard India
Practical Learning Enhanced Strategy Creation Skills
“I learned about strategy creation for achieving goals through practical learning experiences provided during the course.”
Hoshin Kanri Practitioner
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Mahesh Gupta
25/09/2024
Pernod Ricard India
Implemented Three-Year Strategy Using X Matrix Method
“We explored the implementation of a three-year strategy plan using the X Matrix method effectively.”
Hoshin Kanri Practitioner
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Mukund Umapurkar
25/09/2024
Pernod Ricard India
Learned Problem-Solving with Various Tools
“I learned how to solve problems using various tools covered in the course.”
Hoshin Kanri Practitioner




