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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Johnson Mathew
Willis Towers Watson
Numerous examples simplified complex concepts
“The way the course was conducted, with numerous examples, made complex concepts easier to grasp.”
Lean Six Sigma Green Belt
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Rupali Rahul Jadhav
Quality Manager, Wipro
Clear examples tied to key learning objectives
“The study materials were explained with examples that were clear and directly tied to the key learning objectives.”
Lean Six Sigma Green Belt
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Neha Pandey
HR – Asst Manager, Hotel Lemon Tree
Great Session; Learned Many Concepts
“Great session!!! Learned loads of concepts and excellent faulty!!!”
Lean Six Sigma Green Belt
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RV Srinivasan
Quality Lead, Hewlett Packard
Facilitator Made Concepts Ideal for Beginners
“The way the facilitator conveyed the concepts made it an ideal place to start my Six Sigma certification journey.”
Lean Six Sigma Green Belt
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Dara Jeevan Chandra
Sr Quality Manager, WNS Global Services
Informative training; learned methods and tool implementations
“Great informative course and training. Learned lot of things specially the methods and implementation of right tools.”
Lean Six Sigma Green Belt
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Papia Cornelius
Cust Exp & Cont Impv Implementation Manager, HSBC
Easy Flow and Good Examples Beneficial
“The easy flow of understanding was a major benefit. The very good examples and concept-driven training content were excellent.”
Lean Six Sigma Black Belt
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Preeti Jitendra Gaur
Group Manager, WNS Global Services
Training materials exceeded high expectations
“The training materials and processes offered were better than my high expectations.”
Lean Six Sigma Green Belt
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Varun Ramakrishna N
Associate, WNS Global Services
Interactive, dynamic, and enjoyable learning process
“The interactive delivery of content, including team-building and knowledge-sharing activities, made the learning process dynamic and enjoyable.”
Lean Six Sigma Green Belt