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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Roopa Singh
23/07/2017
CSI Lead (Continual Service Improvement, ITIL), Accenture
Simple course design aids effective learning.
“The course design was simple and easy to understand. This made the learning process very straightforward and effective.”
Lean Six Sigma Black Belt
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Jitender Sharma
23/07/2017
Senior Manager, Operations, Bank of America
Effective Minitab Training by Parag
“The simplified and easy-to-understand content, including screen prints of Minitab, was very helpful. The well-planned and executed training program, led by Parag, made recalling the concepts and tests easier.”
Lean Six Sigma Black Belt
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Shilpi Gupta
18/06/2017
Student, AIHA
Instructor’s Enthusiastic and Effective Teaching Approach
“The instructor’s way of teaching was commendable. His enthusiasm and drive for teaching made the sessions highly effective.”
Lean Six Sigma Black Belt
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Surekha Jondhale
18/06/2017
Manager, Sunshine Hospitals, Hyderabad
Practical Training with Real-World Examples Enhanced Understanding
“The use of real-world examples and exercises made the training practical and relatable. This approach significantly enhanced my understanding of the concepts.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
SHALOM CHERIYAN THARAKAN
18/06/2017
TUTOR/MANAGER, Amrita Institute of Medical Sciences
Simulations Enhanced My Benchmark Six Sigma Experience.
“The use of simulations, models, and visuals made the learning experience wonderful. I am very happy to be a part of Benchmark Six Sigma.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Vasudevan Manavalan
18/06/2017
Senior Manager – Operations, emids Technologies
Well-Done Presentation; Confident to Apply Learnings in Service Industry
“The content and presentation of the training were very well done. It was an excellent workshop, and I am now confident that I can apply the learnings in the service industry.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Meenakshi Jarvis
18/06/2017
Senior Manager, Tata Consultancy Services
Trainer’s Domain Expertise and Practical Examples Made Concepts Relatable
“The practical examples used to explain complex equations and scenarios were very helpful. The trainer’s domain expertise made it easy to relate the concepts to day-to-day operations, regardless of the industry.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
ANAND K R
18/06/2017
Senior Executive, Strides Shasun Limited
Practical Real-Time Examples Reinforced Understanding
“The explanation with real-time examples helped us understand the tools better. This practical approach was very effective in reinforcing the concepts.”
Lean Six Sigma Black Belt