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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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D.Selvam
02/05/2017
Engineer, Mitsuba Sical India Limited
Instructor’s Patience and Delivery Commendable
“The patience and delivery of the instructor were commendable. This approach made complex concepts easier to grasp and retain.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Dhivya Ramesh
02/05/2017
Content Spport Specialist, Reed Elsevier
Instructor Repeated Concepts Until Understood
“The instructor’s repetition of the concepts until we understood them was very helpful. It ensured that everyone was on the same page before moving on to new material.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Brindha Jayaraman
02/05/2017
ITSM Lead, Flsmidth
Examples Highlighted Statistical Solutions; Comprehensive Learning Ensured
“The examples and exercises made me realize that every problem or area of improvement can be addressed statistically and improved. The training left no stone unturned in ensuring comprehensive learning.”
Lean Six Sigma Black Belt
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Kanwaljit Singh Bhambrah
30/04/2017
Lean Six Sigma E2E Improvement Manager, Atos India
Examples Simplified Concepts, Eased Learning Process
“The examples provided were excellent in simplifying tough concepts. This approach made the learning process much easier and more effective.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Satishkumar Jain
30/04/2017
Global Technical Project Manager, Merck
Excellent Use of Tools; Hands-On Experience
“The utilization of tools in the training was excellent. The hands-on experience provided a thorough understanding of how to apply the tools effectively.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Prasad Vijay Ghadigaonkar
30/04/2017
OMS Advisor, DHL
Detailed DMAIC Steps Explained for Immersive Learning
“Each step of DMAIC was explained in detail, making it easy to understand and implement. The training was very immersive and provided in-depth learning on DMAIC.”
Lean Six Sigma Black Belt
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Karunakar S. Banjan
30/04/2017
AVP, Tata AIA Life Insurance Co. Limited.
Industry-Related Examples and Experienced Mentors Added Significant Value
“Most of the examples were related to industries, making them easy to understand and correlate with real-world scenarios. The mentors’ extensive experience in various industries added significant value.”
Lean Six Sigma Black Belt
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RAMESH NALLURI
30/04/2017
MANAGER, Tata Motors
Useful concepts for project completion
“The concepts and techniques taught were very useful for taking a project to its final stage and handover. The sample examples related to different streams provided good cross-learning opportunities.”
Lean Six Sigma Black Belt