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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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REJIN GEO VARUGHESE
25/06/2018
OPERATIONS MANAGER, Boutiqaat
DOE Training Beneficial for Process Owners
“The DOE training was particularly beneficial. People who are process owners and program managers would gain a significant edge after taking this course.”
Lean Six Sigma Black Belt
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Lata Sharma
25/06/2018
Program Manager, UnitedHealth Group
Impressive, comprehensive training maintained learning pace
“The comprehensive nature of the training, evenly spread throughout, was impressive. This structure helped in maintaining a consistent learning pace.”
Lean Six Sigma Black Belt
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Albert D’costa
24/06/2018
Production Manager, Here Technologies
Beneficial Practice Sessions and Quizzes; Recommended Program
“The practice sessions and quizzes were very beneficial. This program is recommended for every process/function.”
Lean Six Sigma Green Belt
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Richa Soumyajit Ghosh
24/06/2018
Service Process Manager, Vodafone
Logical test conclusions; fun, applicable Six Sigma tools
“Logically concluding the tests, which can be used in real-life examples, was very beneficial. Benchmark focuses on the applicability of Six Sigma tools in real-life examples, making learning fun!”
Lean Six Sigma Green Belt
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SRINIVAS SAI RAMARKISHNAN
24/06/2018
TERRITORY MANAGER, Aspire Home Finance
Effective Knowledge Sharing Through Clear Process Explanation
“The process flow was well explained. It was a good way of spreading knowledge.”
Lean Six Sigma Green Belt
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Kirti Dhamangaonkar
24/06/2018
Technical Analyst II, Here Technologies
Clear Case Studies with Engaging Illustrations and Quizzes
“The case studies and examples shared were very clearly explained. The graphic illustrations and quizzes kept the trainees engaged and motivated.”
Lean Six Sigma Green Belt
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Preeti Prakash Todankar
24/06/2018
Project Leader, Here Technologies
Helpful Explanations Enhanced Learning
“The explanations and examples given during the training were very helpful.”
Lean Six Sigma Green Belt
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Sukanta Kumar Jena
24/06/2018
Project Leader, Here Technologies
Helpful Examples; Effective Program
“The examples given during the training phase were very helpful. Benchmark Six Sigma is a great learning program.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt