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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Gagandeep Kaur
25/09/2019
Google
Relatable Concepts Influenced Existing Work Processes
“The concepts discussed were relatable to our current DM work streams, influencing our existing work processes.”
Lean Six Sigma Green Belt
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Priyamwada Singh
25/09/2019
Google
VK’s Excellent Session with Engaging Examples and DMAIC Introduction
“The trainer, VK, was excellent in conducting the session and engaging everyone. His use of Google terminology and day-to-day examples was impressive, introducing us to project management and the DMAIC principles.”
Lean Six Sigma Green Belt
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PRANAV MEHTA
24/09/2019
Google
Apt Training with Trainer Relating to Our Processes and Providing Actionable Ideas
“The training was very apt, and the trainer was able to relate to some extent to our process, giving to some extent, actionable ideas”
Lean Six Sigma Green Belt
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Pankaj Kadam
28/08/2019
Quality Specialist II, Here Technologies
Real-Life Examples Made Concepts Relatable
“Applicable lean concepts to my current profile were demonstrated through real-life examples solved in class discussions—very relatable!”
Lean Practitioner and Lean Guide
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Rayden D’souza
28/08/2019
Business Operations Analyst I, Here Technologies
Practical Exercises Reinforced Lean Concepts
“Knowledge about practical applications of Lean concepts was reinforced through realistic exercises that complemented theory.”
Lean Practitioner and Lean Guide
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Sandesh Dmello
28/08/2019
Qualtiy Specialist 2, Here Technologies
RCA Tools Applicable to Job
“Applicability to my current job role was emphasized through RCA tools discussed during the training sessions.”
Lean Practitioner and Lean Guide
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Debanjan Bhattacharjee
28/08/2019
Business Operation Analyst I, Here Technologies
Great Experience Learning Lean Concepts Through Visual Representations
“Learning lean concepts and methods through display representations during the course made it a great experience overall!”
Lean Practitioner and Lean Guide
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Mohibul Ansari
28/08/2019
Quality Specialist I, Here Technologies
Applying Lean Daily Made Easier
“Gaining knowledge for applying Lean in daily work environments was made easier by the training’s clarity and structure.”
Lean Practitioner and Lean Guide