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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Debanjan Bhattacharjee
28/08/2019
Business Operation Analyst I, Here Technologies
Great Experience Learning Lean Concepts Through Visual Representations
“Learning lean concepts and methods through display representations during the course made it a great experience overall!”
Lean Practitioner and Lean Guide
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Mohibul Ansari
28/08/2019
Quality Specialist I, Here Technologies
Applying Lean Daily Made Easier
“Gaining knowledge for applying Lean in daily work environments was made easier by the training’s clarity and structure.”
Lean Practitioner and Lean Guide
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Dwarkesh D. Patil
28/08/2019
Business Operations Analyst II, Here Technologies
Lean Concepts Clarified through Problem-Solving Exercises
“More knowledge about lean concepts was gained through problem-solving exercises that clarified doubts related to these concepts.”
Lean Practitioner and Lean Guide
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Amol Waychal
28/08/2019
Business Operations Analyst, Here Technologies
High Engagement Enhanced Understanding
“Engagement levels during training were high, with excellent examples enhancing understanding of lean principles.”
Lean Practitioner and Lean Guide
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Anuj Ganatra
28/08/2019
Business Operations Analyst II, Here Technologies
Activities Linked to Best Practices
“Understanding how to implement this training in my current job role was aided by activities conducted by the trainer that connected best practices from other organizations to our office processes.”
Lean Practitioner and Lean Guide
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Paresh Pednekar
28/08/2019
Quality Specialist, Here Technologies
Lean Concepts Explained Clearly with Common Examples
“Concepts of Lean were explained using common examples that clarified understanding significantly—no confusion here!”
Lean Practitioner and Lean Guide
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Pooja Rumde
28/08/2019
Quality Specialist I, Here Technologies
Good Examples Facilitated Comprehension
“Learning methodologies of Lean involved good examples that facilitated comprehension throughout the course experience!”
Lean Practitioner and Lean Guide
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Daniel Fernandes
28/08/2019
Business Operation Analyst, Here Technologies
Basics of Lean Solidified Through Performance Metrics
“Understanding the basics of Lean through performance metrics helped solidify my foundational knowledge in this area.”
Lean Practitioner and Lean Guide