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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Joana de Lucas
04/10/2019
Google
Excellent Facilitation of New Techniques with Relevant Examples
“The facilitator did an excellent job explaining new techniques for process improvement and providing relevant examples for all content.”
Lean Six Sigma Green Belt
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Adit Dabral
04/10/2019
Google
Learning Prioritization with Relevant Use Cases for Scalable Solutions
“We learned how to prioritize with limited or overloaded data points while planning scalable solutions for multiple regions with different nuances; the use cases discussed were extremely relevant.”
Lean Six Sigma Green Belt
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Lina Ciuplyte
04/10/2019
Google
Shared Ideas on Managing Projects and Coping with Ambiguity Improved Planning
“Ideas on coping with ambiguity and managing projects efficiently at scale were shared, including the DMAIC model, mistake-proofing, and graphical visualization, which can significantly improve our planning practices.”
Lean Six Sigma Green Belt
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Maanvee Malhotra
04/10/2019
Google
Tools and Examples Aided Effective Work in Ambiguity
“Tools and examples discussed helped us understand how to work effectively in ambiguity.”
Lean Six Sigma Green Belt
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Engaging, Clear, and Participant-Centric
The trainer demonstrated a strong focus on participants’ understanding, making the session both engaging and impactful. The interactive methodology, relatable examples, and clear, simplified delivery significantly enhanced the learning experience.
Lean Six Sigma Green Belt
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AAYUSH GOEL
27/09/2019
MANAGER, KPMG
Outstanding Instructor and Well-Structured Material
“The instructor and course content were both outstanding. The well-structured material made learning comprehensive and enjoyable.”
Lean Six Sigma Black Belt
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ANJALI SAHU
27/09/2019
BUSINESS ADVISORY SPECIALIST, Accenture
Real-time Scenarios Clarified and Related Concepts
The real-time scenarios used to explain examples were very effective. These practical applications made the concepts clearer and more relatable.
Lean Six Sigma Black Belt
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Anshula Agrawal
27/09/2019
Business Excellence Advisory Specialist, Accenture
Course Design: Structured, Flowing, Excellent Understanding Enhancement
The way the course has been designed, including the flow and examples used to explain the concepts, was excellent. The structured approach greatly enhanced my understanding.
Lean Six Sigma Black Belt