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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Soumya Prakash Rath
22/12/2019
Deputy Project Manager, Renault Group
Excellent Teaching Methodology and Course Content
“The teaching methodology, course content, and detailed explanations were excellent. The training was thoroughly enjoyable.”
Lean Six Sigma Black Belt
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Prachi Mishra
22/12/2019
Process Manager, eClerx
Concepts and Live Examples Were Easy to Relate To
“The concepts and classroom session interaction with live examples were very easy to relate to. The sessions were engaging and practical.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Manish Gyanchand Mulchandani
22/12/2019
Manager – Quality & Process Excellence, EXL Global
Benchmark Sets Industry Standard with Efficient and Logical Training
“The training covered time management and had trainers with excellent subject knowledge and training skills. Benchmark sets a benchmark in the industry by conducting efficient and effective Six Sigma trainings with logical reasoning.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Franklin L S
22/12/2019
Delivery manger – Business Excellence, Access Healthcare
Layman Examples Simplified Complex Concepts Effectively
“The examples provided in layman terms to understand the concept were very useful. This approach made complex ideas easy to grasp.”
Lean Six Sigma Black Belt
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Vishal Agnihotri
22/12/2019
ACES Specialist, Amazon
Course: Detailed, Engaging, Enjoyable, Thorough Learning
“The course material was very detailed, and the instructor conducted the session in a very interesting manner. This approach made learning enjoyable and thorough.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Ranjana Vijan
22/12/2019
APGM, eClerx
Examples and Exercises Made Concepts Easy to Understand
“The examples and exercises made the concepts easy to understand. They helped reinforce the material effectively.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Gurinder Jeet Singh
01/12/2019
Sr.Manager, HCL
Trainer’s Deep Knowledge Greatly Enhanced Learning Experience
“The deep knowledge of the trainer was very impressive. Their expertise greatly enhanced the learning experience.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Richard Dawes
01/12/2019
Asstiant Manager, Access Healthcare
Effective Knowledge Transfer: Clear Explanations, Practical Examples
The knowledge transfer was effective. The clear explanations and practical examples made the concepts easy to grasp.
Lean Six Sigma Black Belt