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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Sheetal Vijay Vyavahare
05/02/2020
Assistant Manager, Willis Towers Watson
Well-organized training sequence enhanced learning efficiency
“The sequence of the training was very well-organized. The structured approach made learning more efficient and effective.”
Lean Six Sigma Black Belt
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Kamal Gopal Rawat
05/02/2020
Assistant Manager, Willis Towers Watson
Complete, clearly explained content beneficial for business
“The complete content and clearly explained concepts with sufficient workings were very beneficial. This course is a must-do and directly relates to our business requirements.”
Lean Six Sigma Black Belt
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Deepak Jayakar Shetty
05/02/2020
Team Supervisor, WTW Global Delivery and Solutions India Private Limited
Effective execution and engaging sessions
The execution and examples shared to relate the concepts to the topics were very effective. The trainer made the course interesting, and the trainer made the sessions lively and interactive.
Lean Six Sigma Black Belt
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Kunjal Panchal
05/02/2020
Business Support Team Supervisor, Willis Towers Watson
In-depth explanations ensured deep understanding
“The in-depth explanation and practice sessions were very helpful. The thorough approach ensured a deep understanding of the material.”
Lean Six Sigma Black Belt
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Viral Patre
05/02/2020
Team Leader, Willis Towers Watson
Facilitator made concept learning easier and clear
“The facilitator made concept learning much easier. The guidance provided was clear and helpful.”
Lean Six Sigma Black Belt
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Pallavi Bhale
05/02/2020
Technical Support Team Supervisor, WTW Global Delivery and Solutions India Private Limited
Clear explanations ensured smooth learning
“The trainer’s clarity was very commendable. The clear explanations made the learning process smooth and understandable.”
Lean Six Sigma Black Belt
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William Dias
05/02/2020
Operations Manager, Willis Towers Watson
Excellent trainer delivery and well-executed structure
“The trainer’s delivery and the course structure were excellent. The delivery was very timely and well-executed.”
Lean Six Sigma Black Belt
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SADANAND NARSINGH PUTTA
05/02/2020
TECHNICAL LEADER, WTW Global Delivery and Solutions India Private Limited
Effective methodology applicable to all fields
“The methodology used in the training was very effective. This is the best training and can be applied in all fields of life.”
Lean Six Sigma Black Belt