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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Arvindh Shanmugam
05/10/2020
Chief Operating Office, SignMod Pharmaceuticals
Liked Introduction, Content, and Well-Conducted Sessions
“I liked everything right from the introduction, content, flexibility in approach, use cases, and example to drive home the concepts to the scheduling and conduct of online collaborative sessions and testing.”
DFSS Black Belt
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Shwetabh
05/10/2020
Comprehensive Overview of Six Sigma Design Methods
“Received an overview of methods and techniques used in designing for Six Sigma, including information on 9 windows, Kano, S-curves, and Block 5, as well as how to use Miro.”
Lean Six Sigma Green Belt
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Veena Dhari Kuppa
05/10/2020
Manager, Novartis
VK’s DFSS Training Offers Niche Skills
“DFSS course training rendered by VK Sir has the niche skills which cannot be easily acquired elsewhere as he uses his experience and expertise of having worked with various global organizations. Having exposure and using the tools where appropriate in your own organization could make a real difference!”
DFSS Black Belt
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Varun Sharma
05/10/2020
IB Group
Learned Creating Processes to Enhance Performance
“Learned how to create new processes in the organization to enhance overall performance, utilizing various tools available for design.”
Lean Six Sigma Green Belt
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Varun Sharma
05/10/2020
DGM Business Process Excellence, Indian Broiler Group
In-Depth Training on Fault-Free Design
“This is an in-depth training on designing a fault-free process and product. The tools taught will be extremely useful for R&D folks working on New Product Development and Master Black Belts who are leading organizational transformation.”
DFSS Black Belt
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Shaik Mastan Vali
05/10/2020
Manager-Operations, SGD Pharma India
Excellent Training Overall
“It was an excellent training overall.”
DFSS Black Belt
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VEENA DHARI KUPPA
05/10/2020
Novartis
Gained Knowledge in Project Time Management
“Gained knowledge about managing projects, with a focus on time management relative to explanations.”
Lean Six Sigma Green Belt
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Learned Statistical Techniques to Solve Business Problems
“I learned different statistical techniques which will help me solve business problems, equipping me with practical tools and methodologies that are essential for effective decision-making and problem-solving in a professional setting.”
Lean Six Sigma Black Belt