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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Granular Examples and Practical Insights Invaluable
“I appreciate the granularity and the examples provided for us to understand the fundamentals. The attention to detail and practical insights shared during the training were invaluable.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Teaching Is Very Good; Faculty Clarifies Doubts
“The teaching is very good, and the faculty is great at clarifying doubts and explaining the details of tools and their usage. The demonstrative teaching style made learning engaging, and queries were addressed effectively.”
Lean Six Sigma Black Belt
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Knowledgeable Trainer Made Online Classes Effective
“The tariner is very knowledgeable, command in English is great, very handy to handle the online/virtual classes through Zoom platform, also very approachable for discussing the doubts and exercises. Thanks a Lot for such valuable training sessions. “
Lean Six Sigma Green Belt
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Ity Kunera
11/11/2020
Business Operations Analyst I, Here Technologies
Improved Metric Derivation through Learning Crystal Ball Tool
“The course facilitated better and improved derivation of metrics, particularly through learning a new tool—Crystal Ball.”
Lean Six Sigma Green Belt
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Rajinder Nagi
11/11/2020
Sapatial Data Specialist II, Here Technologies
Quizzes Helped Forecasting Metrics Amid Variables
“I expected to learn how to forecast metrics when various factors are affecting them; the quiz and practical sessions were helpful.”
Lean Six Sigma Green Belt
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Debanjan Bhattacharjee
11/11/2020
Business Operations Analyst I, Here Technologies
Learned Application in Daily Activities via Model Building Simulations
“I learned how to utilize the learning in daily activities and its application in defining new projects, particularly through model building simulations, assumptions, and distributions.”
Lean Six Sigma Green Belt
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Suhas Gurav
11/11/2020
Business Operations Analyst II, Here Technologies
Learned Metric Derivation, Crystal Ball Tool
“I learned how to derive metrics for various projects within our organization to improve efficiency, utilizing the Crystal Ball tool for different data sets.”
Lean Six Sigma Green Belt
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Amol Waychal
11/11/2020
Business Operations Analyst I, Here Technologies
Effective Teaching of New Techniques for Metric Derivation
“New techniques for metric derivation were effectively taught, focusing on key concepts.”
Lean Six Sigma Green Belt