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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Session Refreshed Lean Principles with Practical Implementation and Simulations
“The session helped refresh the lean principles & tools and helped understanding practical implementation in a manufacturing and service industry set-up. Classroom exercises and simulations helped harness theoretical learning and built confidence in putting them to use. Time and efforts well spent. Thank you.”
Lean Practitioner and Lean Guide
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Good VSM Examples; Lean Concepts Clearly Explained
“Learning had good VSM examples for both the Manufacturing and Services. All lean concepts were clearly explained in detail. This will help me to apply them in my projects.”
Lean Practitioner and Lean Guide
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Great Learning Experience with Strategically Designed Content
“It was a great learning experience. The contents were strategically designed, providing a structured and effective learning process.”
Lean Six Sigma Green Belt
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Excellent Content Delivery by the trainer; Great Experience
“The trainer was outstanding in content delivery, clarifying doubts. Overall, my experience with Benchmark was very good.”
Lean Six Sigma Green Belt
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Sriharan Muthyala
25/07/2021
AVP, Accenture
Informative Course on 5-Weekend Process Improvement
“The course was informative and beneficial, providing knowledge over 5 weekends on a structured approach to process improvement.”
Lean Six Sigma Black Belt
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Subhadeep Sharma
25/07/2021
Excellent Course Material and Learning Satisfaction.
“The course material is top-notch, leaving me highly satisfied with the overall learning experience.”
Lean Six Sigma Black Belt
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The trainer effectively delivered Green Belt content.
“The trainer did a great job delivering the overall content for Green Belt in a crisp way.”
Lean Six Sigma Green Belt
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Structured Course with Concise Materials
“The entire course was very structured, with materials being concise yet packed with valuable information, ensuring a focused learning experience.”
Lean Six Sigma Black Belt