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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Great presentation; informative course exceeded expectations.
“Great presentation style, and informative course. This has more than met my expectations “
Lean Six Sigma Green Belt
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Best Trainer Uses Examples to Integrate Learning
“Benchmark has the best trainer. He knows what he is doing, it is very easy to understand him as he uses a lot of examples which makes it easier to integrate what he is saying with real life challenges “
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
Amol Waychal
11/11/2020
Business Operations Analyst I, Here Technologies
Effective Teaching of New Techniques for Metric Derivation
“New techniques for metric derivation were effectively taught, focusing on key concepts.”
Lean Six Sigma Green Belt
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Sampriti Dasgupta
11/11/2020
Business Operations Analyst II, Here Technologies
Valuable Metric Techniques Reinforced Practically
“I gained valuable techniques for metric derivation, reinforced by exercises that implemented the knowledge gained during sessions.”
Lean Six Sigma Green Belt
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Dwarkesh Patil
11/11/2020
Business Operations Analyst II, Here Technologies
Effective Metric Derivation Techniques for Project Management
“The course provided effective derivation of metrics for better project management through various tools and techniques.”
Lean Six Sigma Green Belt
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Shaibaz Shaikh
11/11/2020
Business Operations Analyst, Here Technologies
Forecasting Tool Aided Metric Definition
“I expected to understand the relationship between different parameters impacting our metrics and how to define them; I appreciated the forecasting tool, which will aid future project delivery.”
Lean Six Sigma Green Belt
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Hitesh Karkal
11/11/2020
Senior Business Analyst, Here Technologies
Course Helped in Metric Derivation and Process Enhancement
“The course assisted in our metric derivation and enhanced our existing processes through the use of a new simulation tool.”
Lean Six Sigma Green Belt
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Murtuza Rangwala
11/11/2020
Business Operations Manager, Here Technologies
Trainer Enhanced Metric Derivation Skills
“Gained an understanding of various techniques and models for metric derivation and validation, thanks to the trainer’s domain knowledge.”
Lean Six Sigma Green Belt