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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Aspiring for Long-Term Black Belt Training
“It was a good experience. Looking forward to a long term association as I wish to complete my Black belt and master black belt from Benchmark itself. “
Lean Six Sigma Green Belt
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Insightful, Interactive DMAIC Support with Simulation
“Lots of insight, nicely explained by VK Sir, good support from the team and it was very much interactive. Simulation is best to support DMAIC in all phases.”
Business Modelling Expert
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Eye-opener business modeling with clear case studies
“This course was an eye-opener on real-time business modelling. VK sir was very thorough with the case studies and each and every step was clear and gave a perfect understanding of how simulation and modelling are to be done.”
Business Modelling Expert
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Gourab Kumar Mahapatra
03/04/2022
Positive Impact on Careers, No Specifics Given.
“Nothing Specific, But it will definitely have a positive impact in our careers.”
Lean Six Sigma Black Belt
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Thought-Provoking Session on Business Modelling
“It was a very thought-provoking, engaging session that introduced, and increased my curiosity about the world of business modelling. Looking forward to opportunities for applying the same in my workplace.”
Business Modelling Expert
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The trainer’s Deep Knowledge Transferred Well
“The trainer has a deep knowledge. He was able to transfer the concepts very well. He made sure all of us were able to follow and understand the concepts. over all I had a very good learning experience. Also the learning material was crisp and clear. The way course is designed is also complementing. “
Lean Six Sigma Green Belt
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Active marketing; interactive sessions with facilitator
“The marketing team has been very active to give notifications and reminders for the sessions and changes (if any). The trainer Mr. Venugopal has been a great facilitator and encouraged at every step during the sessions to answer for the questions he asked. His sessions had been quite interactive and that’s what made the classes something to look forward to. “
Lean Six Sigma Green Belt
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Syed Yaseen Syed Umar,
03/04/2022
Operations Excellence Lead,, Tolaram group
Engaging online training with case studies
“Insightful Sessions with multiple case studies from different fields for understanding. I didn’t feel like it was an online training and VK sir made it very engaging.”
Business Modelling Expert