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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Impressed by trainer, Complex Concepts Made Simple
” I think the course overall was great. It helped me formalize and think more deeply about the work I do. Also, I was extremely impressed with Mayank, specifically his ability to make complicated concepts seem very simple. He was a great instructor and it showed by how he engaged with all students (even in a virtual setting) Excellent delivery, really appreciated how Mayank would repeat each step’s instruction as he did them. This made it very easy to follow along. “
Lean Six Sigma Green Belt
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Mohit Gupta
16/01/2022
Good GB experience; mentor explained all topics
“Good experience with GB program. Mentor well explained all topic. “
Lean Six Sigma Green Belt
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Pleased with Thoughtfully Designed Curriculum for Application Expertise
“Extremely pleased to be part of this course. Thoughtfully designed curriculum, ensuring application expertise across different industries and project types – practice as you learn. Loved the experience.”
Business Modelling Expert
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Great Material and Engaging Instructor Delivery
“Great course material and even better delivery by the instructor, making the sessions engaging and informative, and ensuring that the material was well understood.”
Lean Six Sigma Green Belt
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Effective Training Through Expert Facilitation and Quizzes
“I found the overall training very effective and easy to understand. The facilitator was highly knowledgeable and used great examples to clarify the concepts. The daily quiz was a great way to ensure the learning was retained.”
Lean Six Sigma Green Belt
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Kruthiventy Pranav Rao
13/01/2022
Manager, Home First Finance
Simplest Way of Understanding Programs
“Conceptually challenging yet simplest way of understanding our Programs & Projects”
Lean Six Sigma Green Belt
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Nehal Merchant
12/01/2022
Operations Manager, Home First Finance
Interactive Sessions Cleared Doubts Effectively
“The explanation done was so good. All the doubts are cleared as the sessions are so interacting & all the participants are given chance to answer all the sample questions during the sessions, which makes learning easy.”
Lean Six Sigma Green Belt
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Nwadei Lucky
10/01/2022
Human Resources Manager, OTA
Seeing Potential Through Data
Attending the Six Sigma training expanded my understanding of what’s possible when we take the extra step to quantify what initially seems immeasurable. It highlighted that even HR processes can be fully data-driven and statistically guided.
Lean Six Sigma Green Belt