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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Good Experience Providing Valuable Knowledge
“It was a good experience, providing valuable knowledge and enhancing my skills effectively.”
Lean Six Sigma Green Belt
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Engaging instructor with real-world examples
“The training was really good. The instructor was engaging the students in the discussion, illustrating plenty of real-world examples. One suggestion is to make a forum (maybe a WhatsApp group) for all participants to interact, which will help in networking and discussing doubts with each other, fortifying their learning.”
Lean Six Sigma Green Belt
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Great Interactive Sessions with Realistic Examples
“It was a great session by Mayank. All sessions were interactive with a lot of realistic examples that helped us understand the Lean Six Sigma tools.”
Lean Six Sigma Green Belt
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Highly Interactive GB Session
“The GB session conducted by the trainer is highly interactive. I ended up learning new concepts and applying the ones I had already learned in the past. Concepts and queries were well explained in the simplest form.”
Lean Six Sigma Green Belt
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Trainer clarified Black Belt roles with simple statistics examples
“Trainer helped us to understand the what are the Black belt role and responsibilities, detailed understanding of statistics with simple and easy examples. “
Lean Six Sigma Black Belt
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Johanan Collins
03/09/2021
Student, Trinity Western University
Highly recommend MBB course with eye-opening sessions
The lean six sigma master black belt is a valuable course with great sessions on eye-opening courses like BME, AHP, RPA, and my personal favourite TRIZ. I highly recommend working professionals who want to be at the cutting edge of their game to take this course.
Business Excellence Master Black Belt
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Practical Program with Excellent Templates Provided
“A practical, application-based program. Excellent Templates for applications from both the Service and Manufacturing sectors. The program ties together various concepts in forecasting, the DMAIC process, and Design of Experiments, etc. The patience of VK to take us all along is commendable. Excellent opportunity to network amongst like-minded people.”
Business Modelling Expert
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Great Insight on Monte Carlo Simulation
“Business Modelling Expert course gives a great insight on Monte Carlo Simulation. There are multiple case studies that we practice during the session explaining the different analysis. VK sir explains these difficult concepts and analysis in a very easy to understand way. Great to be trained and coached by VK.”
Business Modelling Expert