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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Great Workshop; Wanted More DMADV Content
“It was a great workshop and very educative. Being from a product background, I wished for more concepts and content on implementing Lean Six Sigma for new processes (DMADV) and software engineering models.”
Lean Six Sigma Green Belt
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Insightful Course with Real-Life Applications
Highly insightful & industry-relevant course with real-life case studies to work upon. I would to thank Mr VK for sharing his wealth of knowledge with us during these sessions.
Business Excellence Master Black Belt
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Structured Course Enhances Versatility and Applicability
“A wonderfully structured course – both personally and professionally. I will take away lots of things that I can quickly and easily apply. It made us versatile we can be a good fit in any industry/domain. “
Lean Six Sigma Black Belt
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Good Training Added Meaning to Professional Approach
“Training was good, my trainer made it more meaningful. Thank you, sir, for your time and sharing this knowledge. Hope to bring some change in my professional approach using the insights gained.”
Lean Six Sigma Green Belt
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Interactive Sessions Exceeded Expectations; Better Prepared for Process Improvement
“I really enjoyed all the sessions, and appreciated that you made it very interactive! I feel much better prepared to deal with issues related to process improvement. Thank you for your wisdom, experience and personable presentation. Exceeded my expectations. “
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Effective and Inclusive Training Approach
“The concepts are instilled and thoroughly explained with examples. Our trainer was matching everyone’s pace and kept our entire batch involved, ensuring that no one was left behind.”
Lean Six Sigma Green Belt
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Interaction and Quizzes Reinforced Concepts
“The interaction was good, learning with examples was a great boost, and the quizzes added to the overall experience by reinforcing the concepts taught during the sessions.”
Lean Six Sigma Green Belt
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Shrikant Angre
24/07/2022
Assistant Vice President – Operations, Ugam
Excellent training by VK; engaging content
“Excellent training by VK sir. The course contents and exercises were engaging, and we learned a lot from everything. Sincere thank you”
Agile Leadership Practitioner