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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Sai Laxmi Kotari
21/03/2022
Continuous Improvement Lead, SAP
Wonderful, Interactive, and Engaging Learning Session
“Wonderful learning session, Very interactive and Engaging”
Design Thinking Practitioner
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Shrikant Angre
21/03/2022
Assistant Vice President – Operations, Ugam
Thank you VK for enriching experience
“Thank you VK sir for providing us with the enriching experience by way of teaching us various tools that will enable us in Design Thinking to resolve any type of problems related to existing & new (product, service). All the examples you shared were very much useful and the best part was the hands-on exercises”
Design Thinking Practitioner
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Priyanka Bose
21/03/2022
Consultant
Engaging Content with Application-Based Exercises
“Exhaustive content and engaging, with lots of application-based exercises. Loved it!”
Design Thinking Practitioner
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Dharanesh Mysore
21/03/2022
Senior Analyst, AstraZeneca
Effective Training Enhances Future Project Readiness
“Interesting and Great training, I feel better equipped for future projects”
Design Thinking Practitioner
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Eleni Bolpasi
21/03/2022
Knowledge, Center Champion and Supplier Relationship Manager, Kellogs
Course Delivered with Practical Examples and Cases
“Excellent delivery of the course with practical examples and case studies that the teams could work in.”
Design Thinking Practitioner
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Sohan Mirajkar
21/03/2022
Senior Process Manager, eClerx
Excellent Session
“It was an Excellent session.”
Design Thinking Practitioner
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Santhosh BK
21/03/2022
Manager – Delivery Excellence, MPhasis
Excellent Session with Apt and Varied Examples
“Excellent session with lots of activities. Very interesting since the examples were apt and varied. Course material is concise.”
Design Thinking Practitioner
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Guruvammal Namasivayam
21/03/2022
Senior Delivery Manager Business excellence, Guardian India
Crisp and Engaging Workshop on DT Tools Applicable to Real-Time Scenarios
“A crisp and engaging workshop covers all important tools of DT, it’s more relevant and easy for applying the concepts to real-time scenarios.”
Design Thinking Practitioner