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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Training Review: Good, Interesting, Quality Content Delivered
“The training was good and interesting. I truly appreciate the quality and delivery of the content.”
Lean Six Sigma Green Belt
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Training Feedback: Compact Sessions Desired
“I appreciated the sessions but felt they could be more compact and run at a faster pace, maybe over a single week. Overall, I am satisfied with the training.”
Lean Six Sigma Green Belt
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User-Friendly Platform Enhances Ease of Use
“The platform was user-friendly, making it easier to follow along.”
Lean Six Sigma Green Belt
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Nicely Covered and Easy-to-Understand Content
“Very nicely covered & easy to understand explanation of the course contents.”
Lean Six Sigma Black Belt
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Deepthi Prakash
30/11/2021
Manager – Value Stream Improvement, TESCO
Precise content with knowledgeable instructor
“The overall course content is precise, very effective and easy to follow, perfectly complimented with practical examples and usage. The instructor is incredibly knowledgeable and has very good command on the subject and I really liked the teaching methodology.”
Quality Certified Professional
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Zsolt Bárány
30/11/2021
TESCO
Quality comes first
“quality on 1st place”
Quality Certified Professional
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Structured TRIZ Approach Enhanced Learning
“Structured approach to Creative solution through TRIZ. Had a great learning experience working with the team well moderated as usual by Mr VK towards addressing a real problem in the EMS industry.”
Creativity and Innovation Practitioner
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James Bob San Jose Lawless
29/11/2021
Supervising Associate, EY
Enjoyed Module with Team Activity Using TRIZ Matrix
“I enjoyed every bit of this module, especially our team’s activity and brainstorming session to come up with solutions using the TRIZ Matrix.”
Creativity and Innovation Practitioner