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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Manish Kumar
30/10/2022
Associate Manager, Vedanta
Excellent training; dedicated and heartfelt trainer
“Training was excellent and trainer was also dedicated in giving the sessions from the core of heart.”
Lean Six Sigma Black Belt
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Good Training; Learned New Things and Gained Clarity
” Training was good I have learnt many new things from it also got clarity on various aspects “
Lean Six Sigma Green Belt
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Helpful Workshop for Process Improvement
“The workshop was really helpful in terms of productive thinking in various process improvement areas.”
Lean Practitioner and Lean Guide
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Informative Session; Trainer Answered Queries
“Very good informative session. The trainer was very polite and answered our queries. This will definitely help in our daily operations.”
Lean Practitioner and Lean Guide
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Relatable Lean Training by Vishwadeep Khatri
“The lean practitioner training was a very relatable one. The way Vishwadeep Khatri took the training was very interesting, understandable, and simple. I have a large takeaway from this.”
Lean Practitioner and Lean Guide
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Excellent Teaching with Relatable Examples
“V K was excellent and explained the entire content with relatable examples. I liked his way of teaching very much. He is welcoming and encourages participants to ask questions.”
Lean Practitioner and Lean Guide
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Training Helps Eliminate Wastage and Plan Better
“This training really helps to get ideas on how to eliminate wastage and to create a better work plan.”
Lean Practitioner and Lean Guide
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Deeper Understanding of Lean Concepts
“Even though I have heard these terms, never had a good understanding of LEAN. This training helps to get a deeper knowledge on terms and calculations.”
Lean Practitioner and Lean Guide