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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Efficient and Manpower-Saving Tool
A highly useful and intuitive tool that significantly reduces manpower effort while enhancing efficiency.
Strategic RPA Practitioner
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Strategic RPA Program Made Learning RPA Accessible with Real-Time Examples
“I did not think I will ever learn RPA myself while joining the Strategic RPA program conducted by Benchmark Six Sigma. Easily explained with real-time examples.”
Strategic RPA Practitioner
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Great learning; clear, crisp content delivery
“Great learning experience. The trainer delivered the content crisply and with clarity.”
Lean Six Sigma Green Belt
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Kush Singh
27/11/2022
MANAGER OPERATIONS, Societe Generale
Black Belt Training Provided New Perspective
“Post the Black Belt training I feel I have got a new pair of lenses to look at everything around differently, it seems that the true meaning of continuous improvement is to never be satisfied with the current achievement … keep digging the causes, eliminate the waste and continue to improve !! “
Lean Six Sigma Black Belt
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Gulshan Kumar
27/11/2022
Manager, UCO Bank
VK’s pedagogy addresses RPA in HR and GBS
“The Pedagogy by V K Sir presents a series of dilemmas facing senior executives thinking through the potential application of robotic process automation (RPA) into a human resource (HR) function and global business service (GBS) operations.”
Strategic RPA Practitioner
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Gulshan Kumar
21/11/2022
Manager, UCO Bank
VK excellently taught creativity and innovation management
“Creativity and innovation management is the act of balancing creativity and innovation in your workplace taught to us in an excellent manner by VK sir. The fundamental lesson taught to us by V K Sir was that “innovators work best alongside colleagues who are too conventional to challenge their ideas, but unconventional enough to collaborate with them”.”
Creativity and Innovation Practitioner
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Venkatramana Meindhikaar
21/11/2022
General Manager – Quality, Borosil Renewables
Excellent Content Delivered by Benchmark Six Sigma
“Benchmark Six Sigma is always a great institute and the content delivered was excellent. It’s crack-down content that will fit in everyone’s mind thanks to the VK Sir for this amazing session. The Triz Matrix is an excellent tool where in, all the scenarios this model can be used for.”
Creativity and Innovation Practitioner
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Venkatramana Meindhikaar
21/11/2022
General Manager – Quality, Borosil Renewables
Modules Provide Best Solutions Based on Requirements
“Thanks to VK sir and their Team, each module provides a way and an approach to finding the best solution based on the requirements. I always appraise for its best content delivery of the training sessions which are cracked down and simplified for easy understanding to grasp the tools and techniques. One more feather added”
Business Excellence Master Black Belt