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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
Feedback Filters
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Effective and Inclusive Training Approach
“The concepts are instilled and thoroughly explained with examples. Our trainer was matching everyone’s pace and kept our entire batch involved, ensuring that no one was left behind.”
Lean Six Sigma Green Belt
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Interaction and Quizzes Reinforced Concepts
“The interaction was good, learning with examples was a great boost, and the quizzes added to the overall experience by reinforcing the concepts taught during the sessions.”
Lean Six Sigma Green Belt
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Shrikant Angre
24/07/2022
Assistant Vice President – Operations, Ugam
Excellent training by VK; engaging content
“Excellent training by VK sir. The course contents and exercises were engaging, and we learned a lot from everything. Sincere thank you”
Agile Leadership Practitioner
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Oosman Nunhuck
24/07/2022
Business Excellence Consultant
Practical Exercises Emphasize Agile Teamwork
“Insights and practical exercises in all the areas of agile leadership, emphasizes teamwork”
Agile Leadership Practitioner
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Chandrashekhar Chauhan
24/07/2022
WCM India Responsible, CNH Industrial
Great Learning Under Mentorship of VK
“It was great learning under the mentorship of Mr. V.K. which will really help us to drive the CI drive with in the organization and create the desired culture to meet all the business results.”
Agile Leadership Practitioner
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Chirag Tanna
24/07/2022
Operation Manager, Ugam
Learned new things; useful for services
“Learnt a lot of new things and really useful for service industries”
Agile Leadership Practitioner
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Good Training for Professional Growth
Training was good, providing a solid foundation and understanding of the subject matter, which is essential for professional growth.
Lean Six Sigma Green Belt
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Excellent Training; Venugopal’s Interactive Method
“Excellent Training. Venugopal Sir’s method of teaching was very good, interactive, and engaging, which kept the sessions lively and ensured that all participants were actively involved.”
Lean Six Sigma Green Belt