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Serco
Operational Excellence in Public Service Delivery
As a global provider of public services across citizen engagement, transportation, and defense, Serco operates in environments where compliance, clarity, and efficiency must go hand in hand. Our engagement involved teams focused on structured capability building, cross-functional alignment, and improving operational systems that support large-scale service delivery.
It was a pleasure to collaborate with professionals who were deeply invested in doing things right — with discipline, accountability, and a shared sense of purpose.
Testimonials for Benchmark Six Sigma
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Amazing Learning of Lean Tools Guided by VK Sir
“Thank you VK sir for guiding and showing me the right way. We learned many tools and techniques in the last 2 days on the lean methodologies. Amazing Learning!!”
Lean Practitioner and Lean Guide
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Vidhya Rathinavelu
09/04/2023
Manager – PEx, Cognizant
Sessions Provided Huge Clarity on Concepts
“The sessions were very clear and the clarity that I got on the concepts post the sessions is huge. I can definitely incorporate some of these in my line of work. Along with manufacturing examples, service industry-based examples were also discussed.”
Lean Practitioner and Lean Guide
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Deep Learning with Examples in VSM and More
“Huge and useful deep learning with examples in VSM and in all other topics.”
Lean Practitioner and Lean Guide
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Lean Concepts Made Simple with Real-Time Examples by VK Sir
“All the Lean concepts are covered in this program with examples that help us to understand very easily. VK sir makes the subject simple and easy with real-time examples. Thank you.”
Lean Practitioner and Lean Guide
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Excellent Course to Upskill Professionals Across Domains
“Excellent course to upskill oneself and equally important for professionals across domain “
Lean Six Sigma Black Belt
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Partho Karmakar
09/04/2023
Lean practices session by VK
“An insightful session on Lean practices by VK. I look forward to more quality sessions from a knowledgeable and experienced trainer.”
Lean Practitioner and Lean Guide
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Awesome Black Belt Training with Knowledgeable Trainer
“I enjoyed all my Black Belt training sessions. The trainer explained everything clearly. He is very knowledgeable and willing to answer questions as they came up. Totally the training was awesome. Thanks you so much Benchmark Six Sigma. “
Lean Six Sigma Black Belt
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Valuable Insights on LEAN Beyond Manufacturing
“This is a great program to understand LEAN and the way it works in different sectors other than Manufacturing. The participant’s guide, the examples, the discussions added a lot of value to the knowledge base. It was also a great way to meet leaders from different organizations and understand their thought processes.”
Lean Practitioner and Lean Guide