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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Ronson Canute DSouza
17/12/2017
Transformation Consultant, Tata Consultancy Services
Practical Exercises Related to Real-Life Scenarios Enhanced Understanding
“The exercises were very good and very much related to the scenarios we face in real life. This practical approach greatly enhanced my understanding.”
Lean Six Sigma Black Belt
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Abhimanyu Kumar Singh
17/12/2017
Manager Quality, Bank of America
Excellent Course: Comprehensive and Well-Organized Training
“The course content and delivery were excellent. The training was comprehensive and well-organized, providing a thorough understanding of the material.”
Lean Six Sigma Black Belt
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Rizwan Ul Hoda
17/12/2017
Senior Manager, CPA Global
Excellent, Well-Structured, and Thorough Course Material
“The course material provided was excellent. It was well-structured and thorough, ensuring all topics were covered in detail.”
Lean Six Sigma Black Belt
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Sahil Malik
17/12/2017
Operational Manager, CPA Global
Knowledgeable and Effective Trainer Enhanced Learning
“The trainer was very knowledgeable and effective. Their expertise and teaching style greatly enhanced the learning experience.”
Lean Six Sigma Black Belt
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Sandhya Kamath
17/12/2017
Assitant General Manager, Nelito Systems Limited
Effective Course Delivery Made Learning Seamless
“The instructor’s course delivery method was very effective. This clear and engaging approach made the learning process seamless.”
Lean Six Sigma Black Belt
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Sameer Narayan Kharpude
17/12/2017
RJIL
DOE Training Beneficial for Developing New Projects
“The Design of Experiment for developing new Six Sigma projects was very beneficial. This aspect of the training provided practical insights and tools for real-world application.”
Lean Six Sigma Black Belt
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Neha Shashikant Nagar
17/12/2017
Quality Manager, Vodafone
Excellent trainer; Benchmark ideal for Six Sigma
If you want to learn how to bring Six Sigma to life in your day-to-day work, Benchmark Solution is the answer for you.”
Lean Six Sigma Black Belt
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Ritika Nayak
17/12/2017
DGM – Contact Center, SRG Telecom
Practical Questions Were Helpful; Good Course Overall
“The practical questions included in the training were very helpful. This hands-on approach made it a good course and facilitated better learning.”
Lean Six Sigma Black Belt