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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Sathishkumar Krishnamurthy
27/05/2018
Assistant Manager – Supplier Quality Assurance, Wirtgen India Private Limited
Comprehensive study on processes, topics, and analysis
“The detailed study on all the processes, topics, and analysis was very informative. The comprehensive approach helped in gaining a thorough understanding of each subject.”
Lean Six Sigma Black Belt
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Shivkumar Samant
27/05/2018
Head – Service Infrastructure and Excellence, thyssenkrupp India Private Limited
Expert trainer; exhaustive, detailed material
“The trainer is an expert and very receptive to queries, giving sufficient time for the scope of topics to be covered. The exhaustive training material provided a lot of details, making the learning process thorough.”
Lean Six Sigma Black Belt
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Cecil George
20/05/2018
Quality Analyst, Hewlett Packard
Trainer Simplified Complex Topics Effectively
“The trainer was able to give good examples for each concept to make it understandable for us. His ability to explain complex topics simply was very helpful.”
Lean Six Sigma Black Belt
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Preety Uppal
20/05/2018
Manager, Computer Age Management Services (CAMS)
Innovative Teaching Methods Were Very Effective
“The teaching methodology was very effective. Think Black Belt, think Benchmark Six Sigma for their innovative and effective teaching methods.”
Lean Six Sigma Black Belt
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R. Sai Prasanna
20/05/2018
Assistant Manager, CMA CGM
Live Examples Clarified Every Concept
“The live examples helped in understanding each and every concept. This hands-on approach made the concepts clear and easy to grasp.”
Lean Six Sigma Black Belt
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D.SATHESH
20/05/2018
Manager, Schneider Electric India Private Limited
Helpful Focus on Hypothesis and Correlation
“The focus on hypothesis and correlation was very helpful. The training method was structured to enhance understanding effectively.”
Lean Six Sigma Black Belt
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Muthuraman
20/05/2018
Asst.Manager, Bright Brother Limited
Easy Understanding Through Provided Examples
“The training was really easy to understand thanks to the examples provided. Excellent training with real-time examples made it easy to understand the concepts.”
Lean Six Sigma Black Belt
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M. Dharma Santhosh Kumar
20/05/2018
AGM, Schneider Electric India Private Limited
Effective Learning Through Good Instructors and Examples
“The instructor used his best examples to explain the concepts. The good instructors and simple Six Sigma examples for complex exercises made learning very effective.”
Lean Six Sigma Black Belt