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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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M.S.N. Prasad
08/06/2018
Deputy Manager, Continental Automotive Components (India) Private Limited
DMAIC Analyze Phase and Statistical Approaches Very Helpful
“The DMAIC Analyze Phase, identifying critical X’s with a statistical approach, and comparing statistical vs. practical were very helpful.”
Lean Six Sigma Green Belt
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Venu Buddhiraju
08/06/2018
Assistant Manager, Fidelity International
Comprehensive Course with Detailed Explanations; Excellent Trainer and Arrangement
“The course is comprehensive with detailed explanations and is easily understandable. The trainer is excellent, and the arrangement done by Benchmark was very good.”
Lean Six Sigma Green Belt
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Shailendra Singh Gothra
08/06/2018
National Head – SCM, Future Supply Chains Limited
Excellent Content and Approach; Well-Designed and Understandable
“The content and approach were excellent. The course is well-designed, and even a new person can relate to the concepts and understand how to use them in their professional life.”
Lean Six Sigma Green Belt
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Nichenametla Gautam
08/06/2018
Assistant Professor & Consultant Biochemist, S R Medical College
Interactive Problem-Based Approach Clarified Concepts
“The interactive, problem-based approach made many concepts clear and easy to understand.”
Lean Six Sigma Green Belt
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Sathishkumar Krishnamurthy
27/05/2018
Assistant Manager – Supplier Quality Assurance, Wirtgen India Private Limited
Comprehensive study on processes, topics, and analysis
“The detailed study on all the processes, topics, and analysis was very informative. The comprehensive approach helped in gaining a thorough understanding of each subject.”
Lean Six Sigma Black Belt
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Shivkumar Samant
27/05/2018
Head – Service Infrastructure and Excellence, thyssenkrupp India Private Limited
Expert trainer; exhaustive, detailed material
“The trainer is an expert and very receptive to queries, giving sufficient time for the scope of topics to be covered. The exhaustive training material provided a lot of details, making the learning process thorough.”
Lean Six Sigma Black Belt
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Niti Vig
27/05/2018
Manager, IGT Solutions
Detailed Roadmap for Project Selection Provided
“The examples and Minitab exercises were very helpful in understanding the concepts. The practical approach made the training very effective.”
Lean Six Sigma Black Belt
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Ajit Baghele
27/05/2018
Senior Quality Analyst, APTARA Corporation Private Limited.
Experiment Design Enhanced Understanding of Concepts.
“The design of the experiment section was very insightful. This structured approach to learning enhanced my understanding of complex concepts.”
Lean Six Sigma Black Belt