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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Florinda Dias
17/07/2019
Spatial data analyst 2, Here Technologies
Lean Practitioner Course with VSM, FMEA, and Exercises
“The structured course on Lean Practitioner & Lean Guide included VSM and FMEA with relevant exercises after each topic.”
Lean Practitioner and Lean Guide
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Nayan Ramesh
17/07/2019
Senior Annotator, Here Technologies
Insightful Learning of Lean Methodologies Covered Practically
“Learning about Lean methodologies like BB, GB, and FMEA was insightful; all topics were covered practically with examples.”
Lean Practitioner and Lean Guide
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Sayed Irfan Rizvi
17/07/2019
Sr.Spatial Data Specialist, Here Technologies
Relatable Real-Time Examples Aided Learning for Beginners
“As someone new to this concept, I appreciated how relatable real-time examples made learning easier during the course.”
Lean Practitioner and Lean Guide
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Nayan Ramesh
17/07/2019
Senior Annotator, Here Technologies
Excellent Explanations Solidified Understanding of Lean Practices
“Understanding Lean practices through examples helped solidify my knowledge; the trainer provided excellent explanations.”
Lean Practitioner and Lean Guide
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Sonal Ravindra Kadam
17/07/2019
Senior Spatial Data Specialist, Here Technologies
Engaging Training Enhanced Implementation of Lean Concepts
“The implementation of Lean concepts was enhanced by engaging training content, materials, and exercises.”
Lean Practitioner and Lean Guide
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EKTA DEEPAK SHAH
17/07/2019
SPATIAL DATA SPECIALIST II, Here Technologies
Learned Clear Application of Lean Concepts in Current Processes
“I learned how to apply Lean concepts in our current processes; everything was explained clearly.”
Lean Practitioner and Lean Guide
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Suresh Ningthoujam
17/07/2019
Sr Spatial Data Specialist, Here Technologies
Learned Tools and Applications; Informative Course
“I learned various topics and tools and how we can apply them in our processes; it was informative and well-timed.”
Lean Practitioner and Lean Guide
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Devina Shukla
17/07/2019
Technical Analyst II, Here Technologies
Valuable Learnings on Lean Tools with Exercises and FMEA
“The training provided valuable learnings on Lean tools for process improvements, including calculation exercises and FMEA.”
Lean Practitioner and Lean Guide