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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Ashish Arun Telang
24/07/2019
Associate Manager – Quality, Tech Mahindra
Easy to understand; concepts explained
“The training was easy to understand, and the relevant concepts were explained very well. This clarity was very helpful in grasping the material.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
ASHISH INDRAPAL YADAV
17/07/2019
Sr. Spatial Data Specialist, Here Technologies
Learned FMEA and VSM Techniques
“I learned various mechanisms to use in my current project to solve problems, including FMEA and VSM; great teaching methods!”
Lean Practitioner and Lean Guide
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Prashant Jayprakash Palav
17/07/2019
Project Lead, Here Technologies
Explored Lean Applications and RCA Methods
“I explored the Lean world and its application for project improvements, learning different methods for root cause analysis.”
Lean Practitioner and Lean Guide
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Pradnya Babar
17/07/2019
Data operation project lead, Here Technologies
Example-Based Learning Simplified Lean Concepts
“I understood all Lean concepts through example-based learning, which simplified complex ideas effectively.”
Lean Practitioner and Lean Guide
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Joy Bhowmick
17/07/2019
3D Map Modeler I, Here Technologies
Fun, Informative Lean Methodologies Training
“The training on Lean methodologies like VSM and RPN was fun, interactive, and very informative.”
Lean Practitioner and Lean Guide
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Dhruba Jyoti Bora
17/07/2019
Project Leader, Here Technologies
Extensive Knowledge on Lean Principles
“The course provided extensive knowledge about Lean principles and how to implement them in our team effectively.”
Lean Practitioner and Lean Guide
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Pranav G Nanekar
17/07/2019
Spatial Data Specialist II, Here Technologies
In-Depth Knowledge on Tackling Work Situations
“New concepts to tackle situations at work were covered with in-depth knowledge provided by the trainer.”
Lean Practitioner and Lean Guide
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Dhruba Jyoti Bora
17/07/2019
Project Leader, Here Technologies
Comprehensive Lean Studies Training
“I was amazed at the depth of knowledge shared during the Benchmark 6 Sigma training on Lean studies—it was comprehensive!”
Lean Practitioner and Lean Guide