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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Sharmistha Chowdhury
10/05/2021
Quality Assurance Manager, LinkedIn
Mastering Business Analytics & Regression
Demonstrates a strong grasp of requirements essential for building effective business analytics solutions, coupled with a solid understanding of regression techniques for data-driven decision-making.
Business Analytics Foundation (SP)
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Practical Tools Enhanced Interactive Learning
“I really enjoyed the course with practical tools & aample examples. Loved the interacting sessions & discussions. Making learning so interesting and explaining everything was outstanding.”
Lean Six Sigma Black Belt
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Comprehensive BB Program for Complete Knowledge
“One who’s like to perform as a BB, can get complete knowledge from this program .”
Lean Six Sigma Black Belt
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Sharmistha Chowdhury
04/05/2021
Quality Assurance Manager, LinkedIn
VK’s Teaching Made Complex Topics Simple
“Amazing teaching techniques of VK, which makes the complex topic look simple. Hands-on exercise were very helpful.”
Creativity and Innovation Practitioner
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Dipankar Acharya
04/05/2021
Deputy General Manager, Future Group
Value-Adding Program to Inculcate Innovation Among Employees
“Very interesting and value-adding program to inculcate the spirit of Innovation among all employees”
Creativity and Innovation Practitioner
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Benoy Joseph
04/05/2021
Associate Director, Royal Bank of Canada
Detailed Explanation and Examples of TRIZ Helpful
“I had heard a lot about TRIZ but never tried using it. Thanks for the detailed explanation and examples. This is quite helpful.”
Creativity and Innovation Practitioner
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Excellent training with hands-on practice; thanks
“Thank you so much for imparting once again excellent training and hands-on practice on real-life problems, VK sir. This training is definitely going to help me in my new role at my organization. Sincerely thank you VK sir and the Benchmark Six Sigma team.”
Creativity and Innovation Practitioner
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Ilavarasi Panneer Selvam
04/05/2021
Assistant Vice President, Bank of America
Highly Recommended Innovative Business Session by VK
“Very well articulated and very well explained by VK. Lot of business cases to work on. Great session and I suggest everyone who wants to think innovative.”
Creativity and Innovation Practitioner