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Frequently Asked Questions

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  • Which RPA software will be used in Strategic RPA Practitioner course?

    The course uses UiPath RPA Software.

  • Which industries are rapidly adopting RPA to change the way they do business?

    Industries that show the most potential for RPA to change the way they do business are Utilities, Financial services, Insurance, Healthcare, Telecommunications, and Manufacturing.

  • Is there a certification exam for Strategic RPA Practitioner?

    • Two multiple choice assessments of thirty minutes each.
    • The passing score is 60% and if you score above 70%, your certificate will carry the Benchmark Seal of Excellence.
    • You will get a participation certificate if your score is below 60%.

  • What kind of business processes are relevant to Robotic Process Automation?

    The best business processes are the ones that are repetitive, highly structured, rules-based and prone to errors. Additionally they should have high volume, less exceptions, exhibit low system changes and rely on digital data.

  • What are the benefits of RPA?

    The benefits of RPA include (and are not limited to) improved accuracy and productivity, enhanced employee and customer experience, improved compliance, strengthened operational security and cost savings.

  • What are RPA bots?

    Though RPA stands for “ Robot Process Automation”, there is no physical robot involved. In fact RPA bots are software programs trained to mimic or emulate selected tasks (transaction steps) within an overall business or IT process, that can handle digital work. RPA bots are also referred to as “Digital Workforce”. They can interact with any system or application the way humans do. It’s as simple as showing your RPA bots what to do, then letting them do the work.

  • What are the advantages of automating repetitive tasks?

    Automating repetitive tasks saves time and money. Many repetitive tasks are manual, soul-crushing, drudge work that have zero creative input or value add by the person completing it. RPA bots take over these tasks and execute it better and faster, without stopping or making mistakes This allows employees to perform higher-value work.

  • What outcomes can I expect from this program?

    You can expect the following outcomes:

    • Understanding of AI fundamentals and its real-world applications
    • Explore chatbots, its use cases and other AI-powered interactions
    • Understanding of strengths and shortcomings of various LLM models like ChatGPT, Claude, Gemini etc.
    • How to build a simple, no-code AI solution using CustomGPT

  • What kind of projects will I work on during the Certified AI Solution Architect program?

    During the program, you will build complete, working AI solutions — not just experiment with tools.

    Examples of what you will actually design and implement:

    • A conversational AI agent that handles real business queries (IT support, HR queries, customer information, etc.)
    • A workflow automation that connects multiple steps in a business process
    • An AI-enabled knowledge assistant that retrieves and structures information intelligently
    • A solution that combines AI logic, structured prompts, and decision rules

    The final project requires you to consolidate everything into a practical AI solution relevant to your professional context. You may choose a domain aligned to your industry — operations, HR, finance, quality, service, or customer experience.

    The emphasis is on structured design thinking and architecture — not coding.

  • What value will I derive from the Certified AI Solution Architect program?

    You will gain the capability to move from “AI awareness” to “AI implementation.”

    Specifically, you will be able to:

    • Identify high-impact AI opportunities inside your organization
    • Translate business problems into structured AI solution designs
    • Build working prototypes without writing code
    • Integrate AI into processes rather than treating it as a novelty
    • Lead AI initiatives with clarity and confidence

    Instead of depending entirely on IT teams or vendors, you will understand how to structure AI solutions, evaluate feasibility, and guide implementation intelligently.

    The biggest shift is this: you stop being a passive consumer of AI tools and start becoming a designer of AI-enabled solutions.

  • Who is this Certified AI Solution Architect program designed for?

    This program is designed for professionals who want to apply AI in business contexts without becoming programmers.

    It is suitable for:

    • Business leaders and managers
    • Operational excellence professionals
    • Process improvement specialists
    • Consultants
    • Product and project managers
    • Transformation leaders
    • Functional heads in HR, Finance, Operations, IT support, Service, or Customer Experience

    You do not need a technical background.

    You will not be writing code.
    You will not be training machine learning models from scratch.

    You will learn how to structure AI logic, design solution flows, define requirements clearly, and connect AI capabilities to business needs using no-code platforms.

    If you can think logically and understand business processes, you can succeed in this program.

  • What outcomes can I expect from this program?

    You can expect three clear outcomes:

    1. Practical Capability

    You will be able to design and build functional AI agents and workflow automations independently using no-code platforms.

    2. Architectural Thinking

    You will understand how to structure AI solutions — including logic design, prompt engineering, integration decisions, knowledge base structuring, and scalability considerations.

    3. Long-Term Relevance

    You will develop capability that survives platform changes.
    Even if tools evolve, your understanding of AI solution architecture, decision logic, and requirement-to-design translation will remain applicable.

    By the end of the program, you will have designed at least one end-to-end AI solution and understood how to replicate the approach in other domains.