Optimizing Loan Disbursement Workflows

A workflow analysis project was done for a housing finance company in order to identify the bottlenecks in their loan disbursement process. The objective was to reduce the disbursement time from around 28 days to less than 15 days. The entire process was mapped from loan sourcing to loan disbursement, around 35 handoffs were identified in the complete process. The process was optimized to reduce the number of handoffs to 20, non-value adding steps were removed leading to increased efficiency thereby achieving the targeted TAT of 15 days.