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Sutherland
Operational Excellence at the Intersection of People and Process
As a global provider of digital transformation and business process services, Sutherland operates in an environment where customer experience, speed, and reliability converge. Our engagement brought us into teams focused on elevating internal operations, developing structured problem-solving skills, and driving consistency across large-scale service functions.
It was energizing to work with professionals who embraced structured thinking as a key enabler of service excellence. Their commitment to scalable improvement made the collaboration both effective and future-focused.
Testimonials for Benchmark Six Sigma
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Chrisma Rozario
Sr Client Manager, Williams Lea India Private Limited
Well-structured course with effective delivery
The course’s structure and delivery method were well thought out and highly effective.
Lean Six Sigma Green Belt
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Pijush Bhattacharjee
Operations Manager, HSBC
In-Class Practice Helped Apply Theory
“Practicing in class was invaluable. It helped me apply the theoretical knowledge in a practical setting.”
Lean Six Sigma Black Belt
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Surgiana Ahmed
Branch Service Delivery Leader, Yes Bank Limited
Instructor Made Material Actionable for Organization
“My goal was to gain a better understanding of error rectification and corrective action plans to improve customer service. The instructor’s captivating teaching turned the course material into something not just learnable, but actionable within my organization.”
Lean Six Sigma Green Belt
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Arjun Vasudevan
Student, ICFAI Business School
Learned Systemized Corporate Processes
“I learned how to get adequate knowledge about how a systemized process is followed in the corporate set up.It was a great experience!”
Lean Six Sigma Green Belt
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Kruthika.P
Team Leader, Zalaris HR Services India Private Limited
Excellent Course; Measure and Analysis Standout
“The comprehensive nature of the course was excellent, but the measure and analysis phases were particularly standout.”
Lean Six Sigma Green Belt
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ANAND
STUDENT, IIFT
Best Teaching Pedagogy Experienced
“The structure and design of the course, along with its practical implementation, were highly beneficial. The training met all the requirements of a new black belt.”
Lean Six Sigma Black Belt
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Pratik Dokania
Student, IIFT
Systematic Knowledge Transfer Enhanced Understanding
“I hoped to gain a complete view of Six Sigma applications in various domains. The real course project examples and their application of these tools were incredibly insightful. The course provided a clear understanding of how Six Sigma can be applied in different contexts.”
Lean Six Sigma Green Belt