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Sutherland
Operational Excellence at the Intersection of People and Process
As a global provider of digital transformation and business process services, Sutherland operates in an environment where customer experience, speed, and reliability converge. Our engagement brought us into teams focused on elevating internal operations, developing structured problem-solving skills, and driving consistency across large-scale service functions.
It was energizing to work with professionals who embraced structured thinking as a key enabler of service excellence. Their commitment to scalable improvement made the collaboration both effective and future-focused.
Testimonials for Benchmark Six Sigma
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ANJALI SAHU
27/09/2019
BUSINESS ADVISORY SPECIALIST, Accenture
Real-time Scenarios Clarified and Related Concepts
The real-time scenarios used to explain examples were very effective. These practical applications made the concepts clearer and more relatable.
Lean Six Sigma Black Belt
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Rakshit Arora
26/09/2019
Google
Client-First Approach Emphasized Importance of Defining Success Metrics
“A client-first approach in every problem-solving scenario highlighted how clearly defining success metrics can steer actions in the right direction.”
Lean Six Sigma Green Belt
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Harpreet Kaur
26/09/2019
Google
Impressive Breadth of LSS Coverage in Two-Day Training
“The breadth of coverage for Lean Six Sigma was impressive; it was nicely packed into two days of training.”
Lean Six Sigma Green Belt
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Richa Sharma
26/09/2019
Google
Clear and Concise Explanation of DMAIC Roadmap and LEAN Concepts
“I expected to learn about LEAN concepts and practical application scenarios in day-to-day work; I found the DMAIC roadmap particularly interesting, with each aspect explained clearly and concisely.”
Lean Six Sigma Green Belt
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Sayan Dutta
25/09/2019
Google
Effective Illustration of Lean Frameworks and Productivity Tools
“Lean frameworks for business efficiencies, problem-solving tools, and concepts/tools for building productivity across organizations were effectively illustrated through various examples.”
Lean Six Sigma Green Belt
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Ankita Malhotra
25/09/2019
Google
Examples Made Understanding of Prioritization and Efficiency Easier
“Various examples were shared, making it easier to understand prioritization and efficiencies in existing and new processes.”
Lean Six Sigma Green Belt
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Neha Gupta
25/09/2019
Google
Theory-Application Connection Established; Improved Processes with Vendors
“Working closely with vendors, I was looking for ways to improve overall processes and bring in efficiency; the connection between theory and application was well established through examples.”
Lean Six Sigma Green Belt
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Vitika Jain
25/09/2019
Google
Unique Presentation Style Simplified Concepts for Audience
“The presentation style was quite unique, and all the concepts were explained in a simplified manner to adapt to the audience.”
Lean Six Sigma Green Belt