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Sutherland
Operational Excellence at the Intersection of People and Process
As a global provider of digital transformation and business process services, Sutherland operates in an environment where customer experience, speed, and reliability converge. Our engagement brought us into teams focused on elevating internal operations, developing structured problem-solving skills, and driving consistency across large-scale service functions.
It was energizing to work with professionals who embraced structured thinking as a key enabler of service excellence. Their commitment to scalable improvement made the collaboration both effective and future-focused.
Testimonials for Benchmark Six Sigma
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Joana de Lucas
04/10/2019
Google
Excellent Facilitation of New Techniques with Relevant Examples
“The facilitator did an excellent job explaining new techniques for process improvement and providing relevant examples for all content.”
Lean Six Sigma Green Belt
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Adit Dabral
04/10/2019
Google
Learning Prioritization with Relevant Use Cases for Scalable Solutions
“We learned how to prioritize with limited or overloaded data points while planning scalable solutions for multiple regions with different nuances; the use cases discussed were extremely relevant.”
Lean Six Sigma Green Belt
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Lina Ciuplyte
04/10/2019
Google
Shared Ideas on Managing Projects and Coping with Ambiguity Improved Planning
“Ideas on coping with ambiguity and managing projects efficiently at scale were shared, including the DMAIC model, mistake-proofing, and graphical visualization, which can significantly improve our planning practices.”
Lean Six Sigma Green Belt
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Maanvee Malhotra
04/10/2019
Google
Tools and Examples Aided Effective Work in Ambiguity
“Tools and examples discussed helped us understand how to work effectively in ambiguity.”
Lean Six Sigma Green Belt
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Engaging, Clear, and Participant-Centric
The trainer demonstrated a strong focus on participants’ understanding, making the session both engaging and impactful. The interactive methodology, relatable examples, and clear, simplified delivery significantly enhanced the learning experience.
Lean Six Sigma Green Belt
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Effective Digital Teaching Approach
The trainer effectively utilized the digital interface to enhance subject delivery, making the learning process more engaging and accessible for participants.
Lean Six Sigma Green Belt
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Consistently Impressive Presentation Skills
The presenter maintained a high standard of delivery throughout the training, showcasing excellent presentation skills and clear communication.
Lean Six Sigma Green Belt
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Ashish Mulajker
04/10/2019
Google
Improved Understanding of Tools with Practical Examples for Better ROI
“My understanding of tools and methods to improve existing processes has improved; practical examples and structured frameworks will help focus on critical topics like predictive operations for better ROI in daily operations.”
Lean Six Sigma Green Belt