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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Raheel Shaikh
Customer Experience Quality Analyst, Allscripts
Engaging & Informative Training; Effective Conceptual Activities
“The training was very engaging, informative and throughout. It was a great experience. Activities helped clear concepts in a very effective way.”
Lean Six Sigma Green Belt
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Savio Dsouza
Asst Manager, Talent Transformation, Lifestyle International Private Limited
Good Content; Trainer Explained BB Concepts Well
“Good content, the trainer did a good job explaining the various BB concepts to us. Training delivery was well paced and trainer was mindful about our queries.”
Lean Six Sigma Black Belt
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Rima Balkrishna Revankar
Deputy Manager-Customer Service, Lodha Group of Companies
Practical Projects Clarified Lean and Six Sigma Concepts
“Gaining an understanding of Lean and Six Sigma methodologies was made practical through hands-on projects that clarified the concepts. The course materials, along with the CDs provided, complemented the interactive teaching style, which was appreciated by all participants.”
Lean Six Sigma Green Belt
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RITESH CHANDRA SHARMA
Sr. Engineer, Lucas-TVS Limited
Informative and Helpful Course Material Provided
“The course material provided was very informative and helpful.”
Lean Six Sigma Green Belt
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Fanny Mercy Ebenezer
Student, Madras University
Very Interactive and Thought-Provoking Sessions
“The entire sessions were very interactive and thought to provoke.This was one of the most interactive and lively course I have ever attended.”
Lean Six Sigma Green Belt
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Anshu Kumar
Senior Risk Investigator, Amazon
Excellent, Interactive Session with Knowledgeable Trainer
“It was an excellent experience. The session was very interactive. The trainer has very excellent knowledge of the topic.”
Lean Six Sigma Green Belt
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R Sudhakaran
Project Analyst, Maersk
Perfect Timing Ensured Proper Understanding
“The timing for each subject’s completion was perfect, ensuring that all content was properly understood.”
Lean Six Sigma Green Belt
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Eswararao Medisetty
Procurement, Mahindra Susten
Awesome Training; Trainer’s Style Exemplary
“It was an awesome training, the trainers teaching style is exemplary. The approach of the training and the content were very good. The examples cited during the training were relevant and easy to understand.”
Lean Six Sigma Green Belt