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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Mayur Mohan Gupta
02/01/2014
Supervisor, Symantec Corporation
Descriptive and Engaging Training
The course was highly descriptive and easy to understand. The trainer kept the sessions lively by using creative and relatable examples, making the learning experience enjoyable and effective.
Lean Six Sigma Green Belt
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Neeraj Kumar Rathod
02/01/2014
Supervisor, Technical Support, Symantec Corporation
Streamlined Process with Clear Examples
The process was well-structured, and the instructor effectively used examples to clearly explain each step, making the learning straightforward and practical.
Lean Six Sigma Green Belt
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Vasanth Viswanathan
02/01/2014
Team Leader, Symantec Corporation
Knowledgeable Trainer, Excellent Training
The trainer was exceptionally knowledgeable, and I thoroughly enjoyed the entire training. The overall experience was highly valuable and insightful.
Lean Six Sigma Green Belt
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Devraj RG
02/01/2014
Techincal Support Supervisor, Symantec Corporation
Practical and Relevant Training Examples
The case studies and examples throughout the training were practical, real-life, and highly relevant, making it much easier to understand and apply the concepts effectively.
Lean Six Sigma Green Belt
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Maulik Patel
02/01/2014
Supervisor, Technical Support, Symantec Corporation
Knowledgeable Coach with Valuable Material
The coach demonstrated in-depth knowledge of the program and delivered an excellent presentation. The training material provided was highly useful and enhanced the overall learning experience.
Lean Six Sigma Green Belt
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Jayanthi
02/01/2014
Technical Support Supervisor, Symantec Corporation
Interactive and Valuable Learning
The session was highly interactive, introducing new concepts along with their practical implementation. The training was engaging and completely worth the time invested.
Lean Six Sigma Green Belt
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Sarin Ravindran
02/01/2014
Manager, Symantec Corporation
Inspirational and Knowledgeable Trainer
One of the most knowledgeable trainers I’ve ever learned from, inspiring a positive shift in how we approach both life and work.
Lean Six Sigma Green Belt
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Monika Kundra
19/12/2013
Senior Manager, Intertek
Engaging and Practical Training Program
The program was conducted in a highly interesting manner, keeping the entire team engaged and participative. We gained valuable insights into the practical application of various concepts.
Lean Six Sigma Green Belt