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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Parbina Tamang
22/04/2018
Financial Crime Analyst, Wells Fargo
Helpful examples and explanations
“The examples and their explanation were very helpful.”
Lean Six Sigma Green Belt
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Prashanth D
22/04/2018
Team Leader, ANZ Limited
Presenter’s Examples Were More Realistic
“The examples given by the presenter were more realistic.”
Lean Six Sigma Green Belt
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Rajeshwari Balaramaih Guptha
22/04/2018
Warehouse Associative, Schneider Electric India Private Limited
Relevant Examples by Instructor Were Well Understood
“All relevant examples given by the instructor were well understood.”
Lean Six Sigma Green Belt
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Venkatesh Chenniappan
22/04/2018
Product Specialist, Shilps Sciences Private Limited
Concepts Clearly Explained with Many Examples
“The concepts were clearly explained with a lot of examples. My comment may be displayed on the website.”
Lean Six Sigma Green Belt
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Pradeep Shastry N
22/04/2018
Opertaional Risk and Complaince, Wells Fargo
Excellent content and delivery for multiple areas
“The content and delivery were excellent. This course is great for project management, continuous improvement, risk and compliance management, and metric reporting.”
Lean Six Sigma Green Belt
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Bharati Perumalla
22/04/2018
Sr Team Lead, Strides Shasun Limited
Helpful Anecdotes Enhanced Learning Experience
“The anecdotes provided were very helpful and added to the learning experience.”
Lean Six Sigma Green Belt
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Arindam Basu
22/04/2018
Sr. technical executive, IFB Industries
Excellent Explanation by the Instructor
“The excellent explanation by the instructor was a highlight. Their clear and thorough explanations greatly enhanced my understanding of the material.”
Lean Six Sigma Black Belt
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SUDHANSHU KUMAR TIWARI
22/04/2018
SENIOR PRODUCT MANAGER, Indiamart
Practical Examples Made Training Effective
“The examples given were very practical and realistic. This practical approach made the training highly effective and relatable.”
Lean Six Sigma Black Belt