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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Moumita Mukherjee
26/08/2018
Quality Manager, Tata Consultancy Services
Excellent Approach with Insightful Examples and Case Studies on Business Topics
“Business examples, case studies, hypothesis testing, and DOE were all very well shared. Benchmark’s approach is excellent, offering insightful examples and case studies that are highly relevant.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Subhamjit Deb
26/08/2018
Regional Manager, Idemia
Outstanding Training Material and Conduct
“The training material, way of conducting the training, and the trainer were outstanding. Benchmark’s training content and the quality of tools used make it a great experience.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
NEERAJ KUMAR
26/08/2018
SENIOR MANAGER, Sun Pharma
Appreciated MSA and DOE Techniques; Insightful Learning
“I really appreciated the MSA tools used in the Measure and Analysis phase, as well as the DOE techniques. Benchmark provided a great experience to learn Six Sigma in an organized and insightful manner.”
Lean Six Sigma Black Belt
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Saguna Saha
26/08/2018
System Engineer, Tata Consultancy Services
Impressive Depth of Topics Advanced My Understanding
“The depth of topics covered in the training was impressive. I really appreciated how Benchmark’s training brought my understanding to an advanced level.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
GOPAL JANA
26/08/2018
MANAGER, VPS Rockland Hospital
Informative, real-world focused Six Sigma training
“I would prefer to refer another person for Six Sigma certification with Benchmark. The training was very informative and focused on real-world applications.”
Lean Six Sigma Black Belt
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Pradeep Kumar
26/08/2018
Sr. Analyst, Webhelp India Private Limited.
Useful training; easy to apply with practical insights
“I found the training very useful because it applies to many areas. Benchmark’s approach makes the material easy to apply in various situations with clear and practical insights.”
Lean Six Sigma Black Belt
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Rahul Chawda
26/08/2018
Service Transformation Manager, British Telecom
Entire Course Useful and Full of Knowledge
“The entire course was very useful and full of knowledge. Benchmark’s training is a tremendous learning experience, delivering valuable insights and knowledge.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Manish Prasher
26/08/2018
Transformation Lead, British Telecom
Statistical Focus with Real Business Examples Helpful
“The course focused a lot on the statistical aspect using real business environment examples, which were very helpful. The engagement techniques and articulation of the course content made it easy to understand.”
Lean Six Sigma Black Belt