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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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VIKAS TYAGI
17/03/2019
Service Delivery Manager, Huawei Technologies
Excellent Instructor and Study Material
“The instructor and course study material were excellent. The learning gained can create value for my organization.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Santosh Kumar Nandi Duli
17/03/2019
Senior Manager, Thermo Fisher Scientific
Excellent Minitab tools and knowledgeable instructors
“The statistical tools, capability of Minitab, and the knowledge and teaching methods of the instructors were excellent. Benchmark’s tutors have significant knowledge of a range of statistical tools and their application in a DMAIC environment.”
Lean Six Sigma Black Belt
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Ravneet Singh Anand
17/03/2019
AVP-Process Optimisation Consultant, HSBC
Practical Examples Aided Understanding Tools
“The practical examples and cases used to drive understanding of the statistical tools and designs were very helpful. I had a wonderful time understanding and learning the concepts of Six Sigma with a great group and an excellent instructor. Thanks to Benchmark Six Sigma.”
Lean Six Sigma Black Belt
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Senthil Murugan Packiam
17/03/2019
AVP, First Level Support, Thomson Reuters
Informative sessions provided solid foundation
“The overall session and materials were very informative. They provided a solid foundation for understanding and applying the concepts.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Smarter Thinking Through Expert Training
This Black Belt training instills the mindset that there’s always a smarter, more efficient way to reach your goals. The faculty showcased complete command over the subject, and I truly appreciated the effective and thoughtful teaching methodology.
Lean Six Sigma Black Belt
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Concepts Simplified Through Real Examples
Connecting each topic with real-life examples made the concepts easy to understand and highly relatable, enhancing the overall learning experience.
Lean Six Sigma Black Belt
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Expert and Knowledgeable Faculty
The faculty demonstrated deep subject knowledge, making the learning experience insightful and enriching throughout the course.
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Poojan Shah
16/02/2019
Deputy Manager, Adani
Enhanced creative thinking for business problem-solving.
The teaching style of the instructor, including the use of statistical tools and analysis of results, was excellent. Surely, I would be happy to recommend this training.
Lean Six Sigma Black Belt