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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Shaik Mastan Vali
05/10/2020
SGD Pharma India
Acquired DFSS Expertise Through Effective Training
“Acquired expertise in DFSS methodology and modeling tools through well-organized course content and effective training.”
Lean Six Sigma Green Belt
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Arvindh Pradheep Shanmugam
05/10/2020
SignMod Pharmaceuticals
Engaging Teaching of New Product Design and DFMEA
“Explored methodologies, tools, and techniques for new product design and its DFMEA, with a teaching style that was engaging and approachable.”
Lean Six Sigma Green Belt
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Arvindh Shanmugam
05/10/2020
Chief Operating Office, SignMod Pharmaceuticals
Liked Introduction, Content, and Well-Conducted Sessions
“I liked everything right from the introduction, content, flexibility in approach, use cases, and example to drive home the concepts to the scheduling and conduct of online collaborative sessions and testing.”
DFSS Black Belt
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Shwetabh
05/10/2020
Comprehensive Overview of Six Sigma Design Methods
“Received an overview of methods and techniques used in designing for Six Sigma, including information on 9 windows, Kano, S-curves, and Block 5, as well as how to use Miro.”
Lean Six Sigma Green Belt
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Veena Dhari Kuppa
05/10/2020
Manager, Novartis
VK’s DFSS Training Offers Niche Skills
“DFSS course training rendered by VK Sir has the niche skills which cannot be easily acquired elsewhere as he uses his experience and expertise of having worked with various global organizations. Having exposure and using the tools where appropriate in your own organization could make a real difference!”
DFSS Black Belt
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Varun Sharma
05/10/2020
IB Group
Learned Creating Processes to Enhance Performance
“Learned how to create new processes in the organization to enhance overall performance, utilizing various tools available for design.”
Lean Six Sigma Green Belt
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Varun Sharma
05/10/2020
DGM Business Process Excellence, Indian Broiler Group
In-Depth Training on Fault-Free Design
“This is an in-depth training on designing a fault-free process and product. The tools taught will be extremely useful for R&D folks working on New Product Development and Master Black Belts who are leading organizational transformation.”
DFSS Black Belt