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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Amol Waychal
11/11/2020
Business Operations Analyst I, Here Technologies
Effective Teaching of New Techniques for Metric Derivation
“New techniques for metric derivation were effectively taught, focusing on key concepts.”
Lean Six Sigma Green Belt
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Sampriti Dasgupta
11/11/2020
Business Operations Analyst II, Here Technologies
Valuable Metric Techniques Reinforced Practically
“I gained valuable techniques for metric derivation, reinforced by exercises that implemented the knowledge gained during sessions.”
Lean Six Sigma Green Belt
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Dwarkesh Patil
11/11/2020
Business Operations Analyst II, Here Technologies
Effective Metric Derivation Techniques for Project Management
“The course provided effective derivation of metrics for better project management through various tools and techniques.”
Lean Six Sigma Green Belt
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Shaibaz Shaikh
11/11/2020
Business Operations Analyst, Here Technologies
Forecasting Tool Aided Metric Definition
“I expected to understand the relationship between different parameters impacting our metrics and how to define them; I appreciated the forecasting tool, which will aid future project delivery.”
Lean Six Sigma Green Belt
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Hitesh Karkal
11/11/2020
Senior Business Analyst, Here Technologies
Course Helped in Metric Derivation and Process Enhancement
“The course assisted in our metric derivation and enhanced our existing processes through the use of a new simulation tool.”
Lean Six Sigma Green Belt
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Murtuza Rangwala
11/11/2020
Business Operations Manager, Here Technologies
Trainer Enhanced Metric Derivation Skills
“Gained an understanding of various techniques and models for metric derivation and validation, thanks to the trainer’s domain knowledge.”
Lean Six Sigma Green Belt
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Nikita Parkar
11/11/2020
Business Operations Analyst II, Here Technologies
Simulations Aided Correct Metric Definition
“I learned how to define metrics correctly, supported by effective simulations during the course.”
Lean Six Sigma Green Belt
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Ity Kunera
11/11/2020
Business Operations Analyst I, Here Technologies
Improved Metric Derivation through Learning Crystal Ball Tool
“The course facilitated better and improved derivation of metrics, particularly through learning a new tool—Crystal Ball.”
Lean Six Sigma Green Belt

