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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
Feedback Filters
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Productive Session with Many Learning Topics
“The session was awesome, and we had many topics to learn and take for development.”
Lean Six Sigma Green Belt
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Subject Explanations Easy and Clear Session
“The explanations of the subject areas were very well done and easy to understand. I did not face any difficulties throughout the session. Thank you!”
Lean Six Sigma Green Belt
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Analysis and Control Techniques Best Understood
“I wanted to apply the techniques learnt during this workshop in day to day work. Analysis and control related techniques like DOE, Control charts, Hypotheses testing are best understood in this course.”
Lean Six Sigma Black Belt
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Effective and Comprehensive Training with Case Studies
“The training was very good and effective, with good case studies in all aspects.”
Lean Six Sigma Green Belt
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Gratitude and Learning from the Session
“Thank you for the session. I have learned a lot of things.”
Lean Six Sigma Green Belt
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Deepthi Prakash
30/11/2021
Manager – Value Stream Improvement, TESCO
Precise content with knowledgeable instructor
“The overall course content is precise, very effective and easy to follow, perfectly complimented with practical examples and usage. The instructor is incredibly knowledgeable and has very good command on the subject and I really liked the teaching methodology.”
Quality Certified Professional
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Zsolt Bárány
30/11/2021
TESCO
Quality comes first
“quality on 1st place”
Quality Certified Professional
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Structured TRIZ Approach Enhanced Learning
“Structured approach to Creative solution through TRIZ. Had a great learning experience working with the team well moderated as usual by Mr VK towards addressing a real problem in the EMS industry.”
Creativity and Innovation Practitioner