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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
Feedback Filters
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TRIZ applications across various sectors
“Liked the TRIZ application to various sectors. I used TRIZ a lot in product design applications. But, now I am brave enough to use in non-Engineering sectors.”
Creativity and Innovation Practitioner
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Reflective Thinking Practice Sessions Maximized Retention
“Amazing. Reflective thinking based practice sessions for maximum retention. Best place to learn for those who want to start implementing theories.”
Creativity and Innovation Practitioner
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Great discussion on innovation techniques
“Practical implementation of Innovation Techniques. It was a great discussion on real word application of the C/I principles, some are eye opener or helped think deeper.”
Creativity and Innovation Practitioner
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Interactive Session Gave Deep Insight into TRIZ
“Interactive & amazing session with deeper insight into TRIZ concepts and application to real problems. Very interactive and practical sessions for better understanding of the concepts. It was amazing to know about the 40 TRIZ principles which can help one describe as well as apply while working on innovative ideation/solutions. Thank you.”
Creativity and Innovation Practitioner
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Hirak Raval
14/02/2022
Sr. Manager- Operational Excellence, Cadila Healthcare
Great Learning and Value Addition Through TRIZ
“Great Learning and Value addition. I am really surprised to pass through the journey of real experience of generating ideas through TRIZ exercise on real industrial problems. It’s a real Value addition.”
Creativity and Innovation Practitioner
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One of the Best Learning Experiences Ever
” One of the best learning experience ever. Trainer was very expert and to the point. The whole course contains practical example…… overall a very good experience.”
Lean Six Sigma Green Belt
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Review: Sessions detailed, punctual, supportive, interactive.
” The sessions were very elaborative as well as perfectly time bound. Extensive usage and references to understand the application of content. The trainer was very patient and respectful to the multiple questions.”
Lean Six Sigma Green Belt
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Course Content Useful for Learning Six Sigma Basics
“The overall course content was very useful to learn the basics of six sigma, learnt more about tools which is used for all the steps in the projects, Training methods and mode of approach was good “
Lean Six Sigma Green Belt